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how to re-install an activex add-on

hi,

we run crystal reports thru a webserver.  when i accessed the site before, it installed the activex viewer automatically.  i am having some problems running the report now and i want IE to re-install the viewer again.  how can i make IE display that "do you want to install...." screen again?  i have deleted the DLL file in the downloaded programs folder and I still can't make IE to display the screen.

i went to manage add-ons and when i placed the cursor on the DLL file, the update activex button is disabled.

ann
0
wala_lang
Asked:
wala_lang
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1 Solution
 
Asta CuCommented:
How current is WindowsUpdate, which versions installed?  Problem may also be Firewall related, among many others.  These links may help you, I hope.

Unsure also about version of Crystal Reports, etc.  It sounds as though the viewer was removed/dll removed but not unregistered, these links may help you further, I hope.

How to remove the ActiveX Controls from Internet Explorer
http://support.businessobjects.com/library/kbase/articles/c2012380.asp

ActiveX Viewer prompts users to download files from an external Internet site
The information in the article refers to:
Seagate Info, Crystal Enterprise, Crystal Reports 8
http://support.businessobjects.com/library/kbase/articles/c2010300.asp

Asta
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wala_langAuthor Commented:
cool!

thanks asta.

ann
0
 
Asta CuCommented:
Totally excellent, happy I could help you Ann.

Best wishes,
":0) Asta
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