how to re-install an activex add-on

Posted on 2005-04-27
Last Modified: 2009-06-05

we run crystal reports thru a webserver.  when i accessed the site before, it installed the activex viewer automatically.  i am having some problems running the report now and i want IE to re-install the viewer again.  how can i make IE display that "do you want to install...." screen again?  i have deleted the DLL file in the downloaded programs folder and I still can't make IE to display the screen.

i went to manage add-ons and when i placed the cursor on the DLL file, the update activex button is disabled.

Question by:wala_lang
    LVL 27

    Accepted Solution

    How current is WindowsUpdate, which versions installed?  Problem may also be Firewall related, among many others.  These links may help you, I hope.

    Unsure also about version of Crystal Reports, etc.  It sounds as though the viewer was removed/dll removed but not unregistered, these links may help you further, I hope.

    How to remove the ActiveX Controls from Internet Explorer

    ActiveX Viewer prompts users to download files from an external Internet site
    The information in the article refers to:
    Seagate Info, Crystal Enterprise, Crystal Reports 8


    Author Comment


    thanks asta.

    LVL 27

    Expert Comment

    by:Asta Cu
    Totally excellent, happy I could help you Ann.

    Best wishes,
    ":0) Asta

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