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Outlook will not open via VPN

I am running W2K with Office XP. When I open Outlook after logging on to the companyVPN, it won't connect. I have had a variety of error messages, including 0x8004011D error message, unable to open folders, etc..but now it is just failing to open without any message other than the red x to show that it is not connected.
 I can ping the exchange server by IP but not by name. At one point I was able to re-add my profile and do a name check, but would always have to enter the IP address instead of the exchange name in order to retrieve my profile info. But Outlook will not open - ever. This is a clean reinstall and I have not added any programs with the exception of office xp and SP3.
I am ready to jump off my roof.
thanks
PS - also tried to open thru VPN on a dialup connection but failed. I had no trouble today when I took the laptop to the office and connected flawlessly.
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jdf99
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jdf99
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1 Solution
 
travalCommented:
Since you can ping by ip address but not by name, then you have a name resolution problem, meaning DNS is not functioning thru the VPN.  Do you use Aventail for VPN?  If so there us an updated client which fixed the problem.
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jdf99Author Commented:
no - I am only using the W2K vpn connection. I have also checked my event log and I am getting the warning for MRXSMB and the event is 3019 - redirector failed......
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jdf99Author Commented:
just tried nortel vpn and it will connect the vpn but outlook still won't open. event log shows dnscache event 11050

The DNS Client service could not contact any DNS servers for a repeated number of attempts. For the next 30 seconds the DNS Client service will not use the network to avoid further network performance problems. It will resume its normal behavior after that. If this problem persists, verify your TCP/IP configuration, specifically check that you have a preferred (and possibly an alternate) DNS server configured. If the problem continues, verify network conditions to these DNS servers or contact your network administrator.
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travalCommented:
That sound more like a mapped network drive issue.  Can you access any network resources thru the VPN by name?
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travalCommented:
Sorry, that last post was in reply to your MRXSMB event id 3019 post.

The last post and the error you are getting there look more applicable.  This can be caused by corrupted files such as lsass.exe on the client machine.  Can you try reinstalling the Win2k SP?

Also your DNS issues are almost positively the cause of the Outlook Exchange problem.  You might want to post a link to this problem in the OS group to bring in experts from there.
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jdf99Author Commented:
no - only by IP address. I am not even able to ping the company website by name, only by IP. But I can ping anything else by name i.e. google, yahoo, etc..
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jdf99Author Commented:
I should add that I have another laptop here running xp that has absolutely no problems connecting to Outlook, so I imagine it's specific to this machine.
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travalCommented:
OK, good.  Having two machines gives us something to compare, ie the non-working settings vs the working settings.

If you ping the exchange server name from both computers, compare the IP address that both resolve the name to.
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jdf99Author Commented:
I looked around the OS group and looked further into settings - I decided to try the Import LMHOSTS file and it worked. It must have been corrupted or something because I had set that file up each time after 3 installs on the weekend. I can't believe I went thru all of that pain when the solution was that simple. I very much appreciate your taking the time to response so I am going to give you the points for the solution
thank you
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