Windows application errors very  frequent. Event id:1000 Application error

Posted on 2005-04-27
Last Modified: 2010-05-18
Iam using Hp PAvilion ZE 5155. I am getting this wierd errors lately. And these errors are coming very frequently and iam unable to use the system. the error appears and closes the application.

Faulting application iexplore.exe, version 6.0.2900.2180, faulting module pnen3260.dll, version, fault address 0x000d9271.

Errors r are comming for all applications. the error is same like below

Faulting application ******, faulting module ******, fault address *******.

I reinstalled windows, i checked my RAM with some ram testing tool which didnt give me any problems. I checked my harddisk and i think it has no problems.  I had not problems before.

What might be the problem, dont tell me that it is the problem with my mother board. bbecause that is the last thing i want to hear and iam giving 500 points to this Q and ready to give more.

Please suggest any ideas, any good ram and hard disk testing tools.
Question by:kishindia
    LVL 34

    Expert Comment


    Application errors are usually software related. pnen3260.dll is RealPlayer's plugin, and which is crashing iexplore.exe process. Uninstalling RealPlayer should fix this, or remove Real's IE plugin.

    You'd be interested in using ToolbarCop to disable the IE add-ons (that includes browser extensions, toolbars, additional buttons to the standard toolbar, Browser Helper Objects) selectively, to isolate the problem. ToolbarCop can be downloaded from:
    LVL 3

    Expert Comment

    you have re-installed windows and still get these errors ?
    My suggestion is to backup all your data and then format the system partition and do a clean installation of Windows XP

    LVL 91

    Expert Comment

    did you do a reinstall or a fresh install?
    you can try running sfc /scannow from the runbox, to check the system files

    But i should start from the beginning :
    backup your data
    Boot the windows XP cd
    delete all partitions and create a new one, then format and install.
    LVL 20

    Expert Comment

    Attach the following files at any webspace. I will inspect the log and dump. I hope I can find out the culprit.
    C:\Documents and Settings\All Users\Documents\DrWatson\user.dmp
    C:\Documents and Settings\All Users\Documents\DrWatson\drwtsn32.log

    Author Comment

    iam sending the requested files (drwtsn32,user.dmp) in yousendit.

    LEt me know what the problem is.
    LVL 20

    Expert Comment

    The failing module is mshtml.dll and your version is almost the latest. I've searhed microsoft website and there have no hit of mshtml.dll with timestamp 422FFF1A. I will study your doctor watson log and get back to you if I have new finding.

    Do you find any minidump at the folder \windows\minidmp.  If yes, attach the latest 3 minidumps at any webspace.

    mshtml.dll   Thu Mar 10 16:02:34 2005 (422FFF1A)

    EXCEPTION_RECORD:  ffffffff -- (.exr ffffffffffffffff)
    ExceptionAddress: 7d5083c1 (mshtml!CServer::CLock::~CLock+0x00000019)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000000
       Parameter[1]: 00000009
    Attempt to read from address 00000009

    PROCESS_NAME:  iexplore.exe
    ERROR_CODE: (NTSTATUS) 0xc0000005 - "0x%08lx"
    READ_ADDRESS:  00000009
    LAST_CONTROL_TRANSFER:  from 7d50d6ca to 7d5083c1

    0013e1f0 7d50d6ca 00000000 00000000 00000000 mshtml!CServer::CLock::~CLock+0x19
    0013e2f8 7d53f69d 001d4b68 023fbc90 02411df0 mshtml!CBase::FireEvent+0x180
    0013e364 7d53fc65 023fbc90 00000000 80010009 mshtml!CElement::BubbleEventHelper+0x26d
    0013e49c 7d57bb81 80010009 00000000 023fbfb0 mshtml!CElement::FireEvent+0x26c
    0013e5b4 7d5a271f 00000001 0013e6e4 00000000 mshtml!CElement::FireStdEvent_MouseHelper+0x241
    0013e63c 7d585e70 023fbc90 001d4b68 00000000 mshtml!CElement::FireStdEventOnMessage+0x4db
    0013e6c4 7d5abdf2 023fbfb0 023fbfb0 00000000 mshtml!CDoc::PumpMessage+0x452
    0013e810 7d577df0 00000200 00000000 019d0236 mshtml!CDoc::OnMouseMessage+0x2d7
    0013e92c 7d5085eb 00000000 00000200 00000000 mshtml!CDoc::OnWindowMessage+0xc2f
    0013ea64 77d48734 0009016a 00000200 00000000 mshtml!CServer::WndProc+0x9f
    0013ea90 77d48816 7d508575 0009016a 00000200 user32!InternalCallWinProc+0x28
    0013eaf8 77d489cd 00000000 7d508575 0009016a user32!UserCallWinProcCheckWow+0x150
    0013eb58 77d48a10 0013eb98 00000000 0013eb80 user32!DispatchMessageWorker+0x306
    0013eb68 75fa6885 0013eb98 00000000 00162000 user32!DispatchMessageW+0xf
    0013eb80 75fae1ca 0013eb98 0013ee98 00000000 browseui!TimedDispatchMessage+0x33
    0013ede0 75fae331 00161dc8 0013ee98 00161dc8 browseui!BrowserThreadProc+0x32e
    0013ee6c 75fae5d5 00161dc8 00161dc8 00000000 browseui!BrowserProtectedThreadProc+0x44
    0013fef0 777e707e 00161dc8 00000000 00000000 browseui!SHOpenFolderWindow+0x22c
    0013ff10 00402372 001523ba 00000001 0149d0b8 shdocvw!IEWinMain+0x129
    0013ff60 00402444 00400000 00000000 001523ba iexplore!WinMainT+0x2de
    0013ffc0 7c816d4f 0149d0b8 00000018 7ffd7000 iexplore!_ModuleEntry+0x99
    0013fff0 00000000 00402451 00000000 00000000 kernel32!BaseProcessStart+0x23

    FOLLOWUP_NAME:  MachineOwner
    SYMBOL_NAME:  browseui!TimedDispatchMessage+33
    MODULE_NAME:  browseui
    IMAGE_NAME:  browseui.dll
    STACK_COMMAND:  .ecxr ; kb
    FAILURE_BUCKET_ID:  ACCESS_VIOLATION_browseui!TimedDispatchMessage+33
    BUCKET_ID:  ACCESS_VIOLATION_browseui!TimedDispatchMessage+33

    eax=00000001 ebx=023fbfb0 ecx=001d4b68 edx=00000001 esi=001d4b68 edi=023fbc90
    eip=7d5083c1 esp=0013e1ec ebp=0013e2f8 iopl=0         nv up ei pl zr na po nc
    cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000246

    7d5083c1 ff5008           call  dword ptr [eax+0x8] ds:0023:00000009=????????

    Author Comment

    i found lots of dmp files, these r the latest ones. the error is no specific to any application. all applications are getting this error and r closing.
    Thanks for ur time.
    LVL 20

    Expert Comment

    I've studied the Doctor Watson Log and I believe that it is the hardware problem at the M/B or CPU.

    I have four reasons that supports your problem is related hardware error
    1. I find there  have 4 abend with Exception number: c000001d (illegal instruction) which is caused by faulty M/B or CPU.
    2.  Most of the crashes are failed with access violaton at different modules. As you know, hardware errors occurs randlomly.  Hence the hardware problem causes different fails
    3. If it is a software problem, I should find out the hits at google. Nothng is found at Internet
    4. Your crash occurs very frequnt. I can two crashes within one minute

    Application exception occurred:
            App: C:\Program Files\Internet Explorer\iexplore.exe (pid=1168)
            When: 4/27/2005 @ 20:13:54.346
            Exception number: c000001d (illegal instruction)
    FAULT ->75c5bfb6 0f8f8cf40100  jnle jscript!DllCanUnloadNow+0x19f04 (75c7b448) [br=0]

    Application exception occurred:
            App: C:\Program Files\Internet Explorer\iexplore.exe (pid=2660)
            When: 4/27/2005 @ 15:23:07.981
            Exception number: c000001d (illegal instruction)
    FAULT ->7d54f346 0f8527630700  jne Mshtml!DllGetClassObject+0x3747d (7d5c5673) [br=0]

    Application exception occurred:
            App: C:\Program Files\Internet Explorer\iexplore.exe (pid=2472)
            When: 4/28/2005 @ 09:06:18.684
            Exception number: c000001d (illegal instruction)
     FAULT ->7d51c0c6 0f854c680000     jne     Mshtml+0x82918 (7d522918)            [br=1]

    LVL 20

    Accepted Solution

    One system crash was due to one bit memory corruption at module kixer.  I believe that this cache memory at the mother board or CPU.  If your BIOS has the option to disable the cache memory, disable it. If no more crash, this is m/b  problem. Oherwise this is CPU hardware problem.

    Debug report of Mini042505-01.dmp

    CHKIMG_EXTENSION: !chkimg -lo 50 -d !kmixer
        f12063c7 - kmixer!MixOneBuff+867
          [ 89:09 ]
    1 error : !kmixer (f12063c7)

    MODULE_NAME:  memory_corruption
    IMAGE_NAME:  memory_corruption
    FOLLOWUP_NAME:  memory_corruption


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