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NO OPERATING SYSTEM FOUND & NO FIXED DISK PRESENT

I removed a Sound Blaster Pro audio card as it seemed it didn't get along with an upgrade to Win98 SE, and installed a Turtle Beach Riviera PCI card. After installing the card I installed the software application CD. Everything went okay untill the end of the process. The program told me to reboot and I did. As the computer (a Packard Bell Legend 4610 running Win98 SE) was booting it found the CD-ROM and Mouse and then it said "No Operating system found". I then tried to reboot with the Win98 Startup Disk and it suggested running FDISK as the fixed disk did not have the correct partitions, I did and the screen read "No Fixed Disk Present". I have put back the original audio card and get the same result. I had put an upgrade of RAM to a total of 24MB and everthing was going along okay until this sound card change!!!  WHAT DO I DO NOW?
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cgack
Asked:
cgack
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1 Solution
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
Reseat the cables connecting the hard drive to the mainboard and the drive itself.  Sounds like you knocked something loose.
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cgackAuthor Commented:
When I changed back to the origin audio card I made sure that the ribbon cables were pugged in at both ends and the other 4 wire plug was snug on the hard drive
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nobusCommented:
"  I then tried to reboot with the Win98 Startup Disk and it suggested running FDISK as the fixed disk did not have the correct partitions, I did and the screen read "No Fixed Disk Present". " if it did not see your disk, it cannot boot from it.
first, check in the bios if the drive is recognised ok; then, look at the screen during boot if it sees it
when you say   "I had put an upgrade of RAM to a total of 24MB " did you mean 240 MB? 24 IS very, very little.
It can help if you post your system specs (cpu speed, ram, disk drive etc..)
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BillDLCommented:
You have to be VERY careful when plugging the connectors on the ribbon cables back into the sockets on the back of CD-Rom and Hard Drives.

Often they have a small notch on the socket that can only line up with a raised bit on the connector a certain way up, but sometimes not.

The reason for the notch and matching ridge is that the socket has one missing pin.  Some ribbon cable connectors have a blanked-off section where the missing pin should be, but pushing the connector on upside down (if you have a connector with no raised locating ridge) can break the pin off where it hits the blanked-off bit which is supposed to be the other way up.

It is also important on some systems to connect the END connector of the ribbon cable to your MASTER drive, and the MIDDLE one to the Slave drive on each of the 2 IDE channels.  Your hard drive should be the Primary Master, so the END connector should be plugged into it.

At the other end, your motherboard should be marked out next to the sockets where the back end of the ribbon cables plug into (ie the long section of the cable).  It could say either IDE 0 and 1, or IDE 1 and 2.  The 0 or 1 is your PRIMARY channel, and the 1 or 2 is your SECONDARY channel.

Double check all connectors without pressing the board down too hard, and make sure that the connectors are the right way up and haven't broken any pins in the sockets.

The floppy drive cable doesn't usually have missing pins or things to line up the plug to the socket, so it will be worth trying to boot with a windows 98 boot floppy in the drive to make sure you haven't pushed in the plug the wrong way up.

I hope you earthed yourself with an anti-static wrist-strap before handling the memory modules, because static can permanently damage memory and also the chips on your motherboard and add-on cards.
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cgackAuthor Commented:
This is a older PC Packard Bell Legend 4610 and yes it only has 24MB of RAM, one GIG harddrive, Pentium 120 MNz.
I think that it was a mistake to try to install the Turtle Beach Riviera audio card in this computer as I knew its requiements were far higher than exsist but I took the word of a Staples Tech that this will work as it is only 24 bit. I was tring to find a Sound Blaster 16 PCI card that they listed online but was no longer available. It had much lower requirements. Since posting this question I tried to use a PC Doctor dead resque disk in the A drive. I had used it before to do a "low format" on this PC. the program would the do a fdisk reboot and Format C: and give me a fresh start. Now when I try to run it it says that " fixed drive does not exist or this program does not recognize it"

It did make sure the ribbon cable connectors were seated properly and the space on the connectors was at the proper position and there were no broken or bent pins. I made sure that the conections were correct as I had marked them when I put the additional 16MB of RAM in. Plus the system was working fine after that installation a few weeks ago. The only trouble I had was with the audio which now I wish I hadn't messed with. I was trying to get this PC ready for my wife to use and practice with. As of now she does not know were the power on button is and I will not allow her to touch my Dell Dimension 8200 with one GIG of RAM and 300 GIG of hard drives. That is the PC that I am writting this on.

Did I fry the hard drive when I put the new adio PCI card in and run its application?????
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cgackAuthor Commented:
Yes I did ground myself using a wrist strap when ever I went inside the box.
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Mohammed HamadaSenior IT ConsultantCommented:
Get any H.D.D and replace it with the old one, to make sure that your mobo can still read em.
and change your IDE with new one.
Replace any PnP cards except the needed once, like Vedio card.
And check if theres a hope?
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cgackAuthor Commented:
I can get to MS Diagnostics ver 2.1 by using the Packard Bell boot diskette and of course it shows no hard drive only A: and Y: (CD-ROM) but can I use the utilities to help and how?
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nobusCommented:
does it show the drive in the bios?
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BillDLCommented:
Marking the cables before you disconnected them is exactly what all good technicians SHOULD do.  At least that has eliminated this potential issue as a problem, so we can zoom directly to the problem without having to consider other possibilities.

I cannot see any logical reason why fitting another audio card would make your hard drive appear as an invalid drive.  What you have to understand is that a hard drive has some sections right at the start which are looked at long before Windows even gets near to booting.  At this very low level, the hardware is tested, and the self-tests have to establish the layout of your hard drive and then look for an operating system.

These sections are known collectively as the Boot Sector, and contain a Master Boot Record, a Partition Table, etc which give the details about your hard drive layout.  For it to be seen as a valid bootable drive, it has to be properly partitioned.  A FAT (File Allocation Table) is later added when you format the drive, and this is used to store the filing structure.  Without a valid partition, it can't be formatted and, if the Boot Sector has become corrupt, then the self-testing process won't recognise it as a valid hard drive.

A 1 GB hard drive is bound to be pretty old by now, and they were never intended to last forever.  I would have expected the drive to have died a long time before now.  As you realise, a "low-level format" can rejuvinate an old hard drive, but nothing will fix surface damage caused by it being knocked or scraped by the read/write head(s), and this can be the result of worn-out mechanical parts.  The read/write heads are intended to settle back to a pre-defined position when the drive is idle, but worn parts can cause them to land in the wrong place.  It might just be an unfortunate coincidence that your hard drive has died as you were replacing the audio card.

Do as nobus has asked, and boot into your CMOS Setup Screen (BIOS) and see if it is identified.

Also, boot to a Windows 98 boot floppy and type FDISK.  Choose the option to VIEW partition information and let us know what it says.  Just ESC back to the A:\> prompt and DON'T perform any other FDISK options at this time.
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weblinktechnologiesCommented:

I would also have to say.  It sounds like the cable to the HDD is plugged in improperly or not at all (loose).
Make sure the HDD is plugged into the primary IDE off the motherboard and jumpered properly if plugged in with the CDrom drive.
Also try going into your CMOS setup and do an auto detect (if possible) for your HDD.  Your CMOS may have lost this setting.
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cgackAuthor Commented:
I did mark the ribbon cables when it put the additioal RAM put them back in the same place. The computer worked fine after that I rechecked them again (using wrist gounding strap connected to the case) and it will not find the fixed disk. After running "low-level format" I had run fdisk and FORMAT C: it took three days to do as it was recovering something, I think it said it was recovering allocation units or sectors and after that I ran Defragmentor and it did not show any bad (sectors?) that it had before. I tried to do the boot from Win98 startup disk and run fdisk and that's when I get the message "NO FIXED DISK PRESENT". With no choice to VIEW anything!

The BIOS IDE 0 MASTER to NONE by default when I I go to that line and strike ENTER (only choice),  fixed disk AUTO, when I strike ENTER it tries to find the drive ......and nothing. When I go to the line "AUTO" change the setting to "USER" it shows the DISK as the 1082MB that I know is C: then there are 8 more settings:
                                                                           
Cylinders (2097), Heads (16), Sectors/Track (63), Write Precomp (1119), Muti-Sector Transfers and LBA Mode Control and 32 BIT I/O are all set to DISABLED. then Transfer Mode is set at standard.

 I have no idea what these settings mean or what they should be set at. Then when I strike ESC it shows the C: 1082 Mb on that on the IDE 0 MASTER line, there is a IDE 0 SLAVE line below but I didn't mess with that. Hit ESC again, select SAVE THE CHANGES and EXIT. That takes me to the normal startup and says all the normal things BUT plus "FAILURE FIXED DISK 0" with a choice F1 to Continue or F2 Setup. I choose F1 and then it says "No Operating System Found"

 Any more suggestions?  NOW SHE WANTS A NEW COMPUTER!
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Mohammed HamadaSenior IT ConsultantCommented:
For sure the Hard Disk is not working anymore and you have bad sector in it, that's why its not working, and since it took 3 days to format, then this gives another sign about reading failure for the Hard disk.
The mistake you had that you formatted the disk, before you could try some fixing tools for it. but now i beleive that there's nothing to do with it.
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nobusCommented:
well, if the disc can be recognised, you can try the manufacturers utility to restore it to its "new" state, or use DBAn :

http://dban.sourceforge.net/

However, if you cannet get it recognised, all those utilities can not work
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BillDLCommented:
If FDISK doesn't recognise the hard drive, and the CMOS Setup can't autodetect it, then I would have to agree that your hard drive is probably beyond fixing.

You asked about the meanings of the various settings:

Cylinders
Heads
Sectors per Track
Write Precompensation
Muti-Sector Transfer
LBA Mode
32 Bit input/output.

Starting off with the reported capacity of the drive, this is calculated using the other parameters.  It is reported in Decimal Megabytes, and is derived from the formula:

(Number of Heads x Cylinders x Sectors x 512) /1,000,000.  Note:  That's from memory, and I stand to be corrected, but you get the idea about the fact that the capacity is automatically calculated.

Your parameters are:

(2097 x 16 x 63 x 512) / 1,000,000 = 1,082 MB = approx 1 GB

If my memory of the formula is correct, then that sounds about right for your old hard drive, but you would be as well checking the values if you can see a sticker on the hard drive.

An example is a 4.3 Seagate hard Drive in front of me:

8894 Cylinders x 15 Heads x 63 Sectors x 512 / 1 million = 4303 MB = approx 4.3 GB.

The number of Sectors, Heads, and Cylinders are all normally quoted on the sticker mounted on the hard drive and can be input manually if the BIOS hasn't picked them up accurately while reading the drive.

Write Precompensation: Older hard drives have the same number of sectors per track at the innermost tracks as at the outermost tracks.  This means that the data density at the innermost tracks is higher and thus the bits are lying closer together and had to be compensated.  Modern IDE hard drives shouldn't normally have to have this specified, as the parameters are picked up automatically.

The old IDE specification only supported drives up to 528 megabytes, but in 1994 the EIDE (Enhanced IDE) protocol was designed and all motherboards after that supported it. This protocol uses LBA (Logic Block Addressing) which considers logic blocks instead of heads, cylinders and sectors.

32-bit access is Windows (protected-mode) access rather than DOS (16-bit) access and this is allowed courtesy of the file c:\windows\system\iosubsys\Esdi_506.pdr when Windows boots.  Similarly, a floppy drive needs the file Hsflop.pdr in that same folder.

I don't normally suggest messing with CMOS settings where hard drives are concerned, but see what happens if you enable the disabled settings.
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cgackAuthor Commented:
I bought her a new computer. Thanks guys for the effort!!
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BillDLCommented:
Thank you, cgack.

Pity you had to take the radical step and incur extra expenditure, but it will be worth it long-term I have no doubt.  As to the old problem one, you have 2 options:

1. Persevere with it and try out different older hard drives that you can usually pick up from ebay for buttons or even from old base units thrown into dumpsters by companies.  You can always later install a really slime version of Win98 on it if you can get a hard drive to work in it, and can use it for experimental purposes, like acting as an answerphone through the modem, or network it to your new one.

2. Ship it to me and I will consider it my next project :-)

Regards
Bill
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