I am new to exchange administration and want to make sure I am following best practice in regards to handling nondelivery, bad mail and unresolved recipients.
I have a copy of the NDRs forwarded to my email address. However, I don't see how I can do much with these as they don't show the sender or the body of the email. What I would like to do is forward the email to the correct recipient if the sender mistypes the email address.
I've read articles on setting up virtual SMTP servers and so on I've seen info on the bad mail directory.
Question part 1: I'm curious as to what, if anything I should be doing on this and how to do it. Should I just let exchange send NDRs and let the senders and recipients figure it out or should I be doing more?
Question part 2: Can people reply to NDRs in order to send a message for help? Currently, I notice the NDRs come from system administrator. I've heard something about setting up a postmaster account that will send the NDRs and will appear in the reply to field. How do I accomplish this?