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Problem viewing particular SWF in IE6/WinXP

I am trying desperately to figure out why my client cannot see a simple flash banner that I have created. I have confirmed that he has the flash plugin. He is using IE 6 on WinXP. It works fine on all the machines I have tested it on. He says that some other people in his organization also cannot see the swf, but most people can. The banner is posted at this URL:

http://projects.newtarget.net/RELOconnections/www/banner.html

It is a simple no-frills swf, exported from MX 2004 for the latest version of the player. I added the swf file to Dreamweaver (MX 2004 7.0.1) and let it write the object/embed code which is:

  <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,29,0" width="468" height="60">
    <param name="movie" value="RELO-banner.swf">
    <param name=quality value=high>
    <embed src="RELO-banner.swf" quality=high pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash" type="application/x-shockwave-flash" width="468" height="60"></embed>
  </object>

Again, nothing fancy. I've posted other SWFs as test cases, and he can see those fine. There must be something funky about this particular file. I have rebuilt the file from scratch to rule out some sort of corruption, to no avail.

If anyone out there can help me figure out why my client cannot see this simple flash file. I would be MOST appreciative.

Thanks in advance!
-Nathan
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videobored
Asked:
videobored
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1 Solution
 
sandy_ybxCommented:
I could see the flash file properly.Your client must be having an older version of flash. Please ask them to go to http://www.macromedia.com/software/flash/about/ and check the version. Client flash version will be displayed in that web page.

Another reason could be some activex or script blocking restrictions in  browser (security restrictions). Many organizations have blocked flash and javascript in browser settings.
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sam85281Commented:
There might be a conflict between the actual version, and the version Dreamweaver's spitting out.

Your html code shows that it is a version 6 file, if it's actually a version 7 file, you probably have a conflict.

Try changing your object tag to:
<object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" codebase="http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=7,0,0,0" width="468" height="60" id="movie">

-Sam
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videoboredAuthor Commented:
Thanks for your help fellas.. but no good so far. I changed the version number in the codebase line like you suggested. No dice, he still can't see anything. I had him go to the flash version page, and he is running the same version that I am (7,0,19,0).

I'd be willing to go down the firewall path, but he says his parents can't see it either. Besides, he can see other flash content, so it has to be something specific to my file. I just can't for the life of me figure out what it could be. argh.....

any other ideas? even mundane stuff is welcome at this point.
-nathan
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videoboredAuthor Commented:
If it will help, I have posted my FLA at this location:

http://projects.newtarget.net/RELOconnections/www/RELO-banner_new.zip

I'm wondering if for some reason the content of the file itself is to blame? There is really no actionscript at all.. although I did just add a couple of play actions just to make sure that for some reason on his machine it was actually loaded, but was just sitting at the first white frame.

any ideas are welcome..
thanks again!
nathan
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sam85281Commented:
Is the client on a mac or pc?

-Sam
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videoboredAuthor Commented:
They are on a PC.. WinXP running IE 6.

-Nathan
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sam85281Commented:
Well I looked at the fla and can't find ANYTHING wrong.  Your code is fine for your html, I'm clueless.  I have 3 different systems here, tried it on all, no problem.

Sorry I can't be more help, but everything looks perfect????

-Sam
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sam85281Commented:
Not that I think this is actually a problem, but try changing your dtd and html tag to:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">

When everything seems perfect, it's amazing how strange the little thing that fixes it can be.

-Sam
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videoboredAuthor Commented:
Thanks for tryin Sam, I appreciate it. I'm not sure what I'll do.. but I'll deal with it on Monday.
Thanks again!
-nathan

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videoboredAuthor Commented:
Here is an interesting wrinkle.. I just sat down at my client's computer and tried it out to see for myself. When I view the source of the page that should be displaying the flash file, all the object/embed code that should be there is missing! All the other code is there as it should be, but the flash code is just missing! What in the world could be causing that? I checked all of his firewall settings, and everything is turned off. He can still see other flash content... I have no idea why he cant see my file. its crazy!

help! anybody!
nathan

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sam85281Commented:
Any chance this is on a secure server?  If so you need to dump some tags:

In the object tag, change codebase="http blah blah" to codebase=""

In the embed tag change pluginspage="http blah blah" to pluginspage=""

-Sam
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sam85281Commented:
Ignore the above, it's not on a secure server.  

Only other thing I  can think of is that the missing attributes in your code, that usually don't matter much, are being a big deal for some reason.  Particularly the missing ID attribute might be a problem.

Try replacing your flash/html code with exactly this:

<object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" codebase="http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=7,0,0,0" width="468" height="60" id="RELO-banner" align="middle">
<param name="allowScriptAccess" value="sameDomain" />
<param name="movie" value="RELO-banner.swf" />
<param name="quality" value="high" />
<param name="bgcolor" value="#ffffff" />
<embed src="RELO-banner.swf" quality="high" bgcolor="#ffffff" width="468" height="60" name="RELO-banner" align="middle" allowScriptAccess="sameDomain" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" />
</object>

-Sam
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