At a previous company, I have had a lousy experience with Pivotal CRM and in fact due to that wanted to totally get away from it...it was a nightmare because they didn't QA anything, it was a mess. Now I'm being pushed into the same role at a new company even though I just want to code straight in-house applications... but we're looking at other CRM options as a possible option to an in-house ASP app depending on cost.
I still know that most CRM apps have a lot of sync problems or other issues.
Tell me any experiences (programming interface, upgrading meta data database, sync with outlook or offline, you name it) that are bad for the following apps coming from a database support / database / api / web programmer perspective:
Any feedback would be --greatly-- appreciated.