Permanent Failure: Other address status

Posted on 2005-04-29
Medium Priority
Last Modified: 2012-08-13
I have a vendor with an @comcast.net email address, when he attempts to send anyone in my company (*@harlemfurniture.com) an email he receives an undeliverable email stating the following:

The following addresses had delivery problems:

      Permanent Failure: Other address status
      Delivery last attempted at Fri, 29 Apr 2005 15:15:50 -0000

I can send emails to him and he can send emails to other domains.

Any ideas??? Please help.
Question by:harlemit
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Expert Comment

ID: 13896898
Well, a couple things I see.

1. The MX record for your domain has the host listed as MAIL.harlemfurniture.com -- some systems are overly sensitive to capitalization, so it is standard procedure to always use lower case.

2. The thing that is probably causing the issue, however, is that the secondary server for your domain is listed as NS28.WORLDNIC.com  There is no such host that I can resolve. This can and will cause possible failure. I know that Worldnic has had some nameserver issues this past week, but I recommend you contacting them and telling them that the secondary they are providing  you is not a valid nameserver and ask them to fix that.

Author Comment

ID: 13897010
That is strange, if I go to our DNS manager at NetSol it shows mail. as all lowercase???

I will give them a call, thanks.

Expert Comment

ID: 13897196
Does it show that for the host or for the MX record? It could be just some flakiness on their DNS manager that is causing the caps.
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Author Comment

ID: 13897280
All entries are showing lowercase.
I am able to ping the ns28.worldnic.net server without issue and they are stating that all of their issues were cleared by this past Monday and pointed me back to Comcast stating that they are now having DNS issues.

Accepted Solution

susanzeigler earned 750 total points
ID: 13897537
Interesting . . .

And it is now resolving for me. I was actually not getting a connection on port 53 to that server when I posted earlier.

Yes, comcast has also had some issues however they too are supposedly fixed. If you are able to get in touch with the user who is having trouble sending to your company, you might see if they can do an nslookup on his computer--if they are running Windows 2000 or XP, then the procedure is as follows:

at a command prompt, type the following
set query=mx

See if they can either copy and paste that data for you or take a screen shot. It would be interesting to know if they get an answer and if it is the correct answer.

Expert Comment

ID: 22099911
Has anyone had this happen when you send mail from your bellsouth.net e-mail account?   Please see text below.:

A message (from <lauterba@bellsouth.net>) was received at 27 Jul 2008 23:11:09 +0000.

The following addresses had delivery problems:

Permanent Failure: Other address status
Delivery last attempted at Sun, 27 Jul 2008 23:11:18 -0000

E-mail message checked by Spyware Doctor (
Database version: 5.10340e

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