how to share an inbox so as to monitor email status

Posted on 2005-04-30
Last Modified: 2010-04-10
I have 5 people in our office all dealing with emails.
they all have there own email address w outlook express
at present 1 person receives all mail then forwards them to whomever needs to
deal with it. small office with server and network switch and dialup.
I was thinking that it would be nice to be able to share an inbox
the client mail software would be able to tag who is dealing with an
also the manager should be able to check the status of maybe how many
unanswered there are.

Is this possible? what client would i need?
Question by:hansol
    LVL 5

    Assisted Solution

    Are you running an email server? If so what is it? If not an alternative would be to configure Outlook express as an IMAP client intead of POP. Then make sure each user knows the login and password for the email. IMAP leaves the messages on the server so that they don't get downloaded to the local machine whenever a person checks the mail.

    Author Comment

    how would the other users know if one user is working on an email using imap?
    would The email not be available to all and risk multiple replies.
    LVL 5

    Accepted Solution

    Well if the email has been read by another user, it will show as read for all, but you are right you could run into that problem, especially if the users all read it at the same time. You could create folders for each of the people in the mailbox, and have an SOP that the person handling the email first moves it to their folder.
    LVL 6

    Assisted Solution

    You can do mailbox delegation.


    Author Comment

    ok i am still  looking for the core question

    how to know who answered the email?
    it just says READ or something like that. not much of a tag.

    or who read the email? john or jannet

    the manager must be able to identify who is dealing with the email.

    Is this some kind of mail client?

    I saw a email system a manager was monitoring stats on users
    differnt colors for each user answering an email. And messages like
    Jannet Reading
    Dave read
    john answered
    Emails in red were overdue.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Why You Should Analyze Threat Actor TTPs

    After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

    Suggested Solutions

    Title # Comments Views Activity
    belkin wifi stick 12 75
    HP Deskjet 2132 3 78
    IS my DSL Speed good enough? 9 54
    My smart TV isn't so smart 14 16
    #Citrix #Citrix Netscaler #HTTP Compression #Load Balance
    PRTG Network Monitor lets you monitor your bandwidth usage, so you know who is using up your bandwidth, and what they're using it for.
    After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now