OfficeJet R40 Won't Scan

Posted on 2005-04-30
Last Modified: 2013-12-15
My scanner was working great prior to disconnecting.  Now, when I hit the SCAN button, it says it can't connect to computer.  I uninstalled and reinstalled the driver and still it won't scan.  It's not recognized as a scanner. Prints okay though. I'm on Windows XP Professional.

What could be wrong?
Question by:lcor
    LVL 91

    Expert Comment

    i would first check device manager for exclamation marks and errors
    then i would try an uninstall / reinstall of the software.
    if it is connected thru usb, disconnect all usb devices, then you can delete all usb entries in device manager, and reboot; then reconnect

    Author Comment

    Okay did that....

    Still doesn't work

    This is weird.  when I go to add the HP Office Jet as a scanner "Add Scanners and Cameras", it's dirver doesn't show up.  I go to HP website, and they say the driver is supposed to be in the Windows XP Prof. install.
    LVL 91

    Accepted Solution

    what happened? whay did you disconnect it?
    Maybe a system restore to a previous date can help you.
    You can also have an online chat with a HP tech to resolve your problem :
    LVL 91

    Expert Comment

    what helped you out? and thanks for the grade !

    Featured Post

    6 Surprising Benefits of Threat Intelligence

    All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

    Join & Write a Comment

    Suggested Solutions

    Well I am not sure whether i deserve anything (credit or points) for this article, since I have not written the source code but discovered the same while browsing the net. I only wish to help EE users save some money and probably help the environmen…
    It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
    Need more eyes on your posted question? Go ahead and follow the quick steps in this video to learn how to Request Attention to your question. *Log into your Experts Exchange account *Find the question you want to Request Attention for *Go to the e…
    how to add IIS SMTP to handle application/Scanner relays into office 365.

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    21 Experts available now in Live!

    Get 1:1 Help Now