Outlook does not see networked printers and cannot be un-installed

Am running Windows XP and Outlook 2002.  Recently removed some spyware and afterwards Outlook could not see the networked printers, only the local printer.  All other programs continued to work normally.  Tried to run a repair and un-install; the repair did not make any difference and the un-install crashed with the following message:  "Error 1402  HKey Local Machine\software\microsoft\windows\current version\setup\optional components\MAPI could not be accessed."  Then the un-install is rolled back.  Would appreciate any help.  Thanks Brent
brentokc2000Asked:
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sunray_2003Connect With a Mentor Commented:
is the computer part of a domain ? can you login as the administrator and see what happens
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sunray_2003Commented:
Are you uninstalling Outlook only because it cannot see the Networked printers ? If yes , then have you checked if your network printer is setup correctly or not changed after the removal of the spyware. Looks to me it is an universal issue in your machine..

Can you open Word , go to file > print and see if your network printer is available there. If yes , can you print to it.
If yes,  then the issue would not be in the network printer and we might have to see how your outlook doesnot see that.
If no , then go to control panel > printers and add your network printer again and check by giving a test print..
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brentokc2000Author Commented:
The other programs on the computer are able to see and print to the network printers,the problem appears to be only an Outlook issue.  And, yes, a re-installation seemed to be a quick and easy fix to the issue.
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sunray_2003Commented:
brentokc2000,

Are you saying that when you open outlook , file > print , You are not seeing your "network printer" under NAME ??
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sunray_2003Commented:
brentokc2000,

Have you also tried to uninstall outlook going to safe mode ?

Also in normal mode, have you tried to put in the office 2002 CD and tried to reinstall Outlook 2002... Make sure to backup all outlook data just for safety
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brentokc2000Author Commented:
Yes, only the local printer is visible.  Have not tired to uninstall in safe mode, but, have tried to reinstall Outlook from the CD.
Thanks
Brent
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sunray_2003Commented:
brentokc2000,

Can you print to other printers fine from Outlook ?
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brentokc2000Author Commented:
Printing to the local printer works fine, but it is slow to start, which I suspect has to do with Outlook trying to resolve the printers issue.
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sunray_2003Commented:
brentokc2000,

have you tried to remove all printers from the machine and then install them again to see if that would simply fix the issue ?
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brentokc2000Author Commented:
No, but that's a good idea and I should have thought of it myself - will try that in the morning (the computer is in my office and I am at home) and if that doesn't work then try the uninstall in safe mode.
Thanks
Brent
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brentokc2000Author Commented:
Well it was a good idea - however now I cannot even get into the Windows Add/Remove Components area of the Add/Remove Programs box.  The error message says the the user does not have the right permissions to change the registry, even though the user is the computer administrator.
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brentokc2000Author Commented:
No domain - they are just running a workgroup.  There was a login for the Admin but the very same problem occurred.  When I gave the user admin rights the login for the Admin disappeared and now is only available in safe mode.  In safe mode the same problems are encountered.  These problems seem to be way beyond an Outlook issue.  We had just upgraded this machine from w2k to XP Pro just prior to these issues occurring.  I'm beginning to wonder if there is some damage to the XP installation; although the install did not encounter any problems.
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brentokc2000Author Commented:
Sunray_2003 -I am going to go ahead and close this question, I think I should repost in the OS section.  Thanks for your help, it has helped me define the problem.
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