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My new user doesn't show up in contacts

I am new at exchange administration (trial by fire)

I created a couple of new users in active directory and checked of the option for new ex boxes as well.  I can send them mail fine, but when I go to the "to:" button their names aren't in the selection.

Am I missing a step?
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dtolo
Asked:
dtolo
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2 Solutions
 
tonyteriCommented:
Update the GAL (on the exchange server).  The new user accouint has to be propogated, or you can force a propogartion in the Exchange Server Administrator.

/TT
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flyguybobCommented:
This is a common error caused by Outlook 2003 Cached Exchange mode and the Default Offline Global Address list.  I had a E-E posting about this a few months back and one today.

This is a posting from today:
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21409751.html
 
This is a posting from the past:
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21276645.html
Assisted Answer from flyguybob
Date: 01/16/2005 10:00PM EST
Grade: A
 Assisted Answer  

Another Option is to go into Exchange and regenerate the Offline Address List.  The OAB/OAL is the only real bear related with Cached Exchange mode.

Administering the Offline Address Book in Outlook 2003
http://support.microsoft.com/kb/841273

http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21252793.html

Essentially what happens is that the OAB is generated once a day (4AM usually).  This can be changed.  Outlook 2003 cached Exchange mode clients use the OAB for messages rather than doing a GC lookup.  Since they are looking at the OAB, they do not see the changes until the next morning after Outlook has synched the updates.

Go into Exchange System Manager and regenerate the OAB.  Give it 15-30 minutes and then press F9 on an Outlook 2003 client that is using Cached Exchange mode.  It should download the OAB with the new updates.

Personally I would like to see Exchange have the ability to incrementally update the OAB as Exchange-enabled objects are added/removed from the directory.

Here is more information:
http://weblogs.asp.net/exchange/archive/2004/02/10/70753.aspx
 
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dtoloAuthor Commented:
Thanks Guys!
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flyguybobCommented:
Thank you!
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