MS Word 2000 won't print envelope

Posted on 2005-05-03
Last Modified: 2008-03-17
I am running MS Office 2000 professional (SP-3) on a Windows XP (home edition) dell machine.  Everythign works fine, except when I go to print envelopes in word.  Word will print letters just fine, but when I go to print envelopes using word, the printer goes through all the motions and sounds like it is printing, but puts no ink on the envelope.  I have also tried printing an envelope but just running a regular 8.5 x 11 piece of paper through and still nothing prints on the paper.

I later noticed that WordPerfect was installed on the machine from the factory.  I tried printing envelopes in WP, and got the same results.  

I'm at the point where i'm ready to go buy a new printer to see if that is the problem, but since it will print regular letters, just not envelopes (even when letter paper is inserted instead of an envelope) I just want to be more confident that the printer is the problem.

Any ideas?  I have tried running the repair on MS Office, but that didn't fix it.  I also tried downloading all the latest updates from microsoft office website, but still, no envelopes print.
Question by:hhSATX
    LVL 9

    Expert Comment

    Hi hhSATX,

     wow, can't say I have seen anything like this before... Sure the ink is not invisble ink. Are there any errors that the printer is maybe not printing on the envelopes.

    LVL 37

    Expert Comment

    by:Joanne M. Orzech
    LVL 37

    Accepted Solution


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