• Status: Solved
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Can't find infected files.

I use Norton Internet Security 2004 for Windows XP. When I scan my computer, it finds three threats. It could not repair them, delete them, or quarantine them. I can't find the files to attempt to delete them myself. The following is the information about the threats:

The compressed file _43AE91230F5D4026A7E9003A590E5DEF within ?????? within C:\Documents and Settings\Default User\Local Settings\Temp\STOPzilla!\SZProBase.msi is infected with the Trojan.StartPage virus.

The compressed file _43AE91230F5D4026A7E9003A590E5DEF within ?????? within C:\Documents and Settings\Owner\Local Settings\Temp\STOPzilla!\SZProBase.msi is infected with the Trojan.StartPage virus

The compressed file _43AE91230F5D4026A7E9003A590E5DEF within ?????? within C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\STOPzilla!\SZProBase.msi is infected with the Trojan.StartPage virus.

By the way, Smantec's removal instructions do not help.
0
cbutton
Asked:
cbutton
  • 3
1 Solution
 
Pete LongConsultantCommented:
start > run > cmd {enter}

cd "C:\Documents and Settings\Default User\Local Settings\Temp\"
rd  STOPzi~1 /s

yes to confirm
0
 
Pete LongConsultantCommented:
sorry you have more locations also do the following

cd "C:\Documents and Settings\Owner\Local Settings\Temp\"
rd  STOPzi~1 /s

yes to confirm


cd "C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp"
rd  STOPzi~1 /s

yes to confirm
0
 
r-kCommented:
And in general a good idea to delete everything in that Temp folder from time to time.
0
 
Pete LongConsultantCommented:
ThanQ
0

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