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getting this error when trying to install exchange 2003

[05/03/05,18:22:38] Setup.exe: GetGlobalCustomProperty(B51015E7-26A5-4c8f-B871-26ABA9BEFB65)
[05/03/05,18:22:38] Setup.exe: LoadSetupDatabase()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: AddGlobalCustomProperty
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadHelpManager()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: ISetupManager::LoadCommandLineMgr() completed
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: ISetupManager::LoadSetupLog() completed
[05/03/05,18:22:38] Setup.exe: ISetupManager::RunIntro() starting
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDependencyMgr()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadCDInfoMgr()
[05/03/05,18:22:38] Setup.exe: GetCustomProperties()
[05/03/05,18:22:38] Setup.exe: get_CustomProperties()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadTemplMgr()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDiskInfoMgr()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadUIManager()
[05/03/05,18:22:38] Setup.exe: in RegisterSetupService()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: GetGlobalCustomProperty({0DC70217-9545-11D2-ACD4-00C04F8EEBA1})
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: GetGlobalCustomProperty({AA62DF98-3F2C-11D3-887B-00C04F8ECDD6})
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadAccountManager()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadValidationManager()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDependencyManagerUI()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadServerGroupManager()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadChangeFolder()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupService()
[05/03/05,18:22:38] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:43] Setup.exe: RunUnLoadSetup()
[05/03/05,18:22:45] Setup.exe: UnloadSuiteComponents()
0
gianitoo
Asked:
gianitoo
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1 Solution
 
cpc2004Commented:
Attach the following file at any webspace. C:\Documents and Settings\All Users\Documents\DrWatson\drwtsn32.log
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gianitooAuthor Commented:
what do u mean by webspace?
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cpc2004Commented:
Get public webspace from geocities.com
Go to www.geocities.com - sign up for an account (they are owned by Yahoo - if you have a yahoo account, then you just need to activate the geocities part of it there). Then use their tools to upload the file.
0
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gianitooAuthor Commented:
0
 
cpc2004Commented:
The userdump is taken on 15:13:46.828 5/3/2005 which does not match the time you install exchange 2003
[05/03/05,18:22:38] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.


Application exception occurred:
        App: mmc.exe (pid=3500)
        When: 5/3/2005 @ 15:13:46.828
        Exception number: c0000005 (access violation)

Do you get the same same error message when you install exchange 2003?
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gianitooAuthor Commented:
http://www.soccerbydesign.com/log.jpg

click on link to view error
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gianitooAuthor Commented:
error log  is this below

[05/04/05,11:20:34] setup.exe: [2] Run() : RunLoadSetup(), an exception has occured.


event los is this

[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty(B51015E7-26A5-4c8f-B871-26ABA9BEFB65)
[05/04/05,11:20:33] Setup.exe: LoadSetupDatabase()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: AddGlobalCustomProperty
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadHelpManager()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: ISetupManager::LoadCommandLineMgr() completed
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: ISetupManager::LoadSetupLog() completed
[05/04/05,11:20:33] Setup.exe: ISetupManager::RunIntro() starting
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDependencyMgr()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadCDInfoMgr()
[05/04/05,11:20:33] Setup.exe: GetCustomProperties()
[05/04/05,11:20:33] Setup.exe: get_CustomProperties()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadTemplMgr()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDiskInfoMgr()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadUIManager()
[05/04/05,11:20:33] Setup.exe: in RegisterSetupService()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty({0DC70217-9545-11D2-ACD4-00C04F8EEBA1})
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty({AA62DF98-3F2C-11D3-887B-00C04F8ECDD6})
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadAccountManager()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadValidationManager()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDependencyManagerUI()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadServerGroupManager()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadChangeFolder()
[05/04/05,11:20:34] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:34] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
[05/04/05,11:20:34] Setup.exe: IsRunningUnattended
[05/04/05,11:24:11] Setup.exe: RunUnLoadSetup()
[05/04/05,11:24:11] Setup.exe: UnloadSuiteComponents()



msinterr  error

[Event]
Event1=Setup.exe:GetGlobalCustomProperty({1B3F6DC3-205F-11D3-A824-00C04FB1799F})
Event2=Setup.exe:GetGlobalCustomProperty({383F0141-C682-4665-A69B-756E719C968D})
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gianitooAuthor Commented:
are you out of recomendations?
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cpc2004Commented:
This is the environmental setup problem at your windows, but the Explorer install log does not informative diagnostic message. I will search the similar at google and get back to you if I have new recommendation.

From your install log, it seems that the installation fails at IsRunningUnattended. Do you restrict RunningUnattended at Registry. It is worth while to check your registry to double check the registry is still at good shape

[05/04/05,11:20:34] Setup.exe: in InternalRegisterSetupService()
[05/04/05,11:20:34] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
[05/04/05,11:20:34] Setup.exe: IsRunningUnattended
0
 
gianitooAuthor Commented:
do you have any idea how to try to not restrict it?    i am not as savy on the server area but more on the server side development.     treat me like an ignorant and i will not get offended i promise.

thanks
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msprenCommented:
Normally you get this message when you do not have SP1 installed. Install SP1 and then proceed with SP2.
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