gianitoo
asked on
getting this error when trying to install exchange 2003
[05/03/05,18:22:38] Setup.exe: GetGlobalCustomProperty(B5 1015E7-26A 5-4c8f-B87 1-26ABA9BE FB65)
[05/03/05,18:22:38] Setup.exe: LoadSetupDatabase()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: AddGlobalCustomProperty
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadHelpMan ager()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: ISetupManager::LoadCommand LineMgr() completed
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: ISetupManager::LoadSetupLo g() completed
[05/03/05,18:22:38] Setup.exe: ISetupManager::RunIntro() starting
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDepende ncyMgr()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadCDInfoM gr()
[05/03/05,18:22:38] Setup.exe: GetCustomProperties()
[05/03/05,18:22:38] Setup.exe: get_CustomProperties()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadTemplMg r()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDiskInf oMgr()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadUIManag er()
[05/03/05,18:22:38] Setup.exe: in RegisterSetupService()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: GetGlobalCustomProperty({0 DC70217-95 45-11D2-AC D4-00C04F8 EEBA1})
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: GetGlobalCustomProperty({A A62DF98-3F 2C-11D3-88 7B-00C04F8 ECDD6})
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadAccount Manager()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadValidat ionManager ()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDepende ncyManager UI()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadServerG roupManage r()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadChangeF older()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi ce()
[05/03/05,18:22:38] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:43] Setup.exe: RunUnLoadSetup()
[05/03/05,18:22:45] Setup.exe: UnloadSuiteComponents()
[05/03/05,18:22:38] Setup.exe: LoadSetupDatabase()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: AddGlobalCustomProperty
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadHelpMan
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: ISetupManager::LoadCommand
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: ISetupManager::LoadSetupLo
[05/03/05,18:22:38] Setup.exe: ISetupManager::RunIntro() starting
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDepende
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadCDInfoM
[05/03/05,18:22:38] Setup.exe: GetCustomProperties()
[05/03/05,18:22:38] Setup.exe: get_CustomProperties()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadTemplMg
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDiskInf
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadUIManag
[05/03/05,18:22:38] Setup.exe: in RegisterSetupService()
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: GetGlobalCustomProperty({0
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:38] Setup.exe: GetGlobalCustomProperty({A
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadAccount
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadValidat
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadDepende
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadServerG
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] Setup.exe: inside ISetupManager::LoadChangeF
[05/03/05,18:22:38] Setup.exe: in InternalRegisterSetupServi
[05/03/05,18:22:38] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
[05/03/05,18:22:38] Setup.exe: IsRunningUnattended
[05/03/05,18:22:43] Setup.exe: RunUnLoadSetup()
[05/03/05,18:22:45] Setup.exe: UnloadSuiteComponents()
Attach the following file at any webspace. C:\Documents and Settings\All Users\Documents\DrWatson\d rwtsn32.lo g
ASKER
what do u mean by webspace?
Get public webspace from geocities.com
Go to www.geocities.com - sign up for an account (they are owned by Yahoo - if you have a yahoo account, then you just need to activate the geocities part of it there). Then use their tools to upload the file.
Go to www.geocities.com - sign up for an account (they are owned by Yahoo - if you have a yahoo account, then you just need to activate the geocities part of it there). Then use their tools to upload the file.
ASKER
The userdump is taken on 15:13:46.828 5/3/2005 which does not match the time you install exchange 2003
[05/03/05,18:22:38] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
Application exception occurred:
App: mmc.exe (pid=3500)
When: 5/3/2005 @ 15:13:46.828
Exception number: c0000005 (access violation)
Do you get the same same error message when you install exchange 2003?
[05/03/05,18:22:38] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
Application exception occurred:
App: mmc.exe (pid=3500)
When: 5/3/2005 @ 15:13:46.828
Exception number: c0000005 (access violation)
Do you get the same same error message when you install exchange 2003?
ASKER
ASKER
error log is this below
[05/04/05,11:20:34] setup.exe: [2] Run() : RunLoadSetup(), an exception has occured.
event los is this
[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty(B5 1015E7-26A 5-4c8f-B87 1-26ABA9BE FB65)
[05/04/05,11:20:33] Setup.exe: LoadSetupDatabase()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: AddGlobalCustomProperty
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadHelpMan ager()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: ISetupManager::LoadCommand LineMgr() completed
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: ISetupManager::LoadSetupLo g() completed
[05/04/05,11:20:33] Setup.exe: ISetupManager::RunIntro() starting
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDepende ncyMgr()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadCDInfoM gr()
[05/04/05,11:20:33] Setup.exe: GetCustomProperties()
[05/04/05,11:20:33] Setup.exe: get_CustomProperties()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadTemplMg r()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDiskInf oMgr()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadUIManag er()
[05/04/05,11:20:33] Setup.exe: in RegisterSetupService()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty({0 DC70217-95 45-11D2-AC D4-00C04F8 EEBA1})
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty({A A62DF98-3F 2C-11D3-88 7B-00C04F8 ECDD6})
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadAccount Manager()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadValidat ionManager ()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDepende ncyManager UI()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadServerG roupManage r()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadChangeF older()
[05/04/05,11:20:34] Setup.exe: in InternalRegisterSetupServi ce()
[05/04/05,11:20:34] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
[05/04/05,11:20:34] Setup.exe: IsRunningUnattended
[05/04/05,11:24:11] Setup.exe: RunUnLoadSetup()
[05/04/05,11:24:11] Setup.exe: UnloadSuiteComponents()
msinterr error
[Event]
Event1=Setup.exe:GetGlobal CustomProp erty({1B3F 6DC3-205F- 11D3-A824- 00C04FB179 9F})
Event2=Setup.exe:GetGlobal CustomProp erty({383F 0141-C682- 4665-A69B- 756E719C96 8D})
[05/04/05,11:20:34] setup.exe: [2] Run() : RunLoadSetup(), an exception has occured.
event los is this
[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty(B5
[05/04/05,11:20:33] Setup.exe: LoadSetupDatabase()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: AddGlobalCustomProperty
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadHelpMan
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: ISetupManager::LoadCommand
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: ISetupManager::LoadSetupLo
[05/04/05,11:20:33] Setup.exe: ISetupManager::RunIntro() starting
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDepende
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadCDInfoM
[05/04/05,11:20:33] Setup.exe: GetCustomProperties()
[05/04/05,11:20:33] Setup.exe: get_CustomProperties()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadTemplMg
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDiskInf
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadUIManag
[05/04/05,11:20:33] Setup.exe: in RegisterSetupService()
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty({0
[05/04/05,11:20:33] Setup.exe: IsRunningUnattended
[05/04/05,11:20:33] Setup.exe: GetGlobalCustomProperty({A
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadAccount
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadValidat
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadDepende
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadServerG
[05/04/05,11:20:33] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:33] Setup.exe: inside ISetupManager::LoadChangeF
[05/04/05,11:20:34] Setup.exe: in InternalRegisterSetupServi
[05/04/05,11:20:34] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
[05/04/05,11:20:34] Setup.exe: IsRunningUnattended
[05/04/05,11:24:11] Setup.exe: RunUnLoadSetup()
[05/04/05,11:24:11] Setup.exe: UnloadSuiteComponents()
msinterr error
[Event]
Event1=Setup.exe:GetGlobal
Event2=Setup.exe:GetGlobal
ASKER
are you out of recomendations?
ASKER CERTIFIED SOLUTION
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ASKER
do you have any idea how to try to not restrict it? i am not as savy on the server area but more on the server side development. treat me like an ignorant and i will not get offended i promise.
thanks
thanks
Normally you get this message when you do not have SP1 installed. Install SP1 and then proceed with SP2.