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winxp error

Hi All,

I have a problem on my windows xp, when I make shutdown , it makes restart. I know that the configuration of the xp is to make restart when it stuck in the software, and I tried to remove this action (system failure\restart system), so, the windows give the blue dump screen and hang.
I also tried to remove all the programs that may cause a problem, but it still the same problem.
I also removed all the unwanted startup files from the registry.

my question is: is there any tool or registry record or logfile that can tell me what happens exactly when the system shutdown and what it the file that may cause this problem?
I do not want to format the system.

Thanks

Gary Gordon

Have you examined the Event Log? Go to START > CONTROL PANEL > ADMINISTRATIVE TOOLS > EVENT LOG > and then examine the records in eack of the three logs. Look in the system log and application log.

Other ideas: Boot up in SAFE MODE and test the shut down. Use MSCONFIG, wipe out the STARTUP menu and then test the shut down.

kcarrim

Use these links as a guide.

http://support.microsoft.com/default.aspx?scid=kb;en-us;308029
http://aumha.org/win5/a/shtdwnxp.php

JimsZ

you may go to a command prompt and type this "sfc /scannow" without the " ". This will check all system files and verify their integrity. Used to be sfc in older versions of windows but now have to use the /scannow after it. Seems to me you have a corrupted system file or two.

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innovator_joel

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