RSM cannot manage library Tape0

Posted on 2005-05-04
Last Modified: 2013-12-03
Hi all,
We have the following message showing in the event logs and although the device is online and will do an inventory successfully the backup jobs will not start. This is a new drive, the old drive was replaced due to the drive failing to even run an inventory properly. The inventory on the old drive would run but then show that the drive was empty even when there was a tape in the drive. We are using Veritas and have not had any issues until now.

"RSM cannot manage library Tape0.  It encountered an unspecified error. This can be caused by a number of problems including, but not limited to, database corruption, failure communicating with the library, or insufficient system resources."

Any ideas on how to resolve this issue would be appreciated.

Question by:Texal
    LVL 87

    Accepted Solution

    Have you checked the catalog, or tried to create a new one? Select "Options", "Settings", "Catalog" and then select another than the current path for your catalog, so a new one gets created. Then try catalohing a tape. Also make sure Veritas is uptodate and all patches applied.
    LVL 23

    Expert Comment

    disable the remote storage manager service in the services console.
    restart the veritas service.
    run an inventory and see if that fixes yr problem.
    btw which library ,veritas version and scsi card are u using.please provide this information if the issue persists.
    LVL 2

    Expert Comment

    Stop the RSM service and look at the drives listed in the computer management MMC under Removeable Storage, Libraries.  Delete the old drive, then restart the RSM service.  If you can, reboot the server as well, just to make sure everything's all clean.  I had an issue where I was getting various RSM problems, and found that when I stopped the RSM service I could see an "old" drive listed; not sure if it was just old, or just the previous firmware of the current drive.  Deleted it, and so far so good.  Time will tell.

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