gjirvine3000
asked on
DNS issue? Why can't we see a certain webpage?
Hi,
I am running a Windows 2000 server which is used as our domain controller.
A contractor that we have working for us has set up the following website: http://order.fujikura.co.uk/
At the moment it just contains a holding page, which everyone can see it seems apart from us!
From here all we get is the "Page cannot be displayed"
Could this be some problem with our domain controller? How could I resolve this?
Please help and bear in mind I am a networking dunce.
Many thanks!
I am running a Windows 2000 server which is used as our domain controller.
A contractor that we have working for us has set up the following website: http://order.fujikura.co.uk/
At the moment it just contains a holding page, which everyone can see it seems apart from us!
From here all we get is the "Page cannot be displayed"
Could this be some problem with our domain controller? How could I resolve this?
Please help and bear in mind I am a networking dunce.
Many thanks!
Sorry I just saw your title and it said DNS issue: i didn't read that when i posted my first comments. As I said provide a bit more about your dns setup.
ASKER
Hi,
Apologies if this is sketchy, I'm new to all this.
We have one server that is called NTFP. This is our file and print server and DHCP server.
We have another called NTMAIL which is our DNS server and exchange server.
We have a Firewall - a Firebox 500.
We have a Cisco 2600 router which is a link to our other site elsewhere in the country.
The IP address of the http://order.fujikura.co.uk/ site is 213.171.218.51. However this will not come up with the web page if you use it in the browser and it won't respond to a ping. its not supposed to - not sure why, something to do with a firewall at the hosting end.
Does that help?
Thanks
Apologies if this is sketchy, I'm new to all this.
We have one server that is called NTFP. This is our file and print server and DHCP server.
We have another called NTMAIL which is our DNS server and exchange server.
We have a Firewall - a Firebox 500.
We have a Cisco 2600 router which is a link to our other site elsewhere in the country.
The IP address of the http://order.fujikura.co.uk/ site is 213.171.218.51. However this will not come up with the web page if you use it in the browser and it won't respond to a ping. its not supposed to - not sure why, something to do with a firewall at the hosting end.
Does that help?
Thanks
Hold on where is the webserver? local or are you going through a hosting company?
Can you fetch the page using the ip address?
http://213.171.218.51
how about a tracert to the ip address?
when you ping, does it at least resolve the domain name to ip address?
http://213.171.218.51
how about a tracert to the ip address?
when you ping, does it at least resolve the domain name to ip address?
ASKER
Hi there
The webserver is not local. It is at a hosting company.
Ping does nothing - only returns "request timed out"
Tracert brings up the following:
--------------------------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\tracert 213.171.218.51
Tracing route to server218-iis646.livedns.o
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.9.200.254
2 3 ms 14 ms 14 ms unallocated.star.net.uk [62.173.93.233]
3 4 ms 14 ms 14 ms 212.125.95.45
4 14 ms 14 ms 14 ms vlan53.lon201.star.net.uk [212.125.78.165]
5 14 ms 14 ms 14 ms vlan53.lon201.star.net.uk [212.125.78.165]
6 10 ms 14 ms 14 ms gig-gw2-UK.cableinet.net [195.66.226.34]
7 34 ms 31 ms 31 ms 194.117.136.173
8 14 ms 14 ms 14 ms azt-tele1-pos.telewest.net
9 14 ms 14 ms 14 ms 195.188.230.33
10 26 ms 14 ms 14 ms 195.188.230.74
11 14 ms 14 ms 14 ms 82.33.208.14
12 * * * Request timed out.
13 *
The webserver is not local. It is at a hosting company.
Ping does nothing - only returns "request timed out"
Tracert brings up the following:
--------------------------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\tracert 213.171.218.51
Tracing route to server218-iis646.livedns.o
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.9.200.254
2 3 ms 14 ms 14 ms unallocated.star.net.uk [62.173.93.233]
3 4 ms 14 ms 14 ms 212.125.95.45
4 14 ms 14 ms 14 ms vlan53.lon201.star.net.uk [212.125.78.165]
5 14 ms 14 ms 14 ms vlan53.lon201.star.net.uk [212.125.78.165]
6 10 ms 14 ms 14 ms gig-gw2-UK.cableinet.net [195.66.226.34]
7 34 ms 31 ms 31 ms 194.117.136.173
8 14 ms 14 ms 14 ms azt-tele1-pos.telewest.net
9 14 ms 14 ms 14 ms 195.188.230.33
10 26 ms 14 ms 14 ms 195.188.230.74
11 14 ms 14 ms 14 ms 82.33.208.14
12 * * * Request timed out.
13 *
when you ping http://order.fujikura.co.uk/
does it say pinging 213.171.218.51 with 32 ....
If so, then it is resolving the domain name to ip, and is not a DNS issue. IMHO, it looks more like a routing issue, that you should take up with your isp/hosting company
does it say pinging 213.171.218.51 with 32 ....
If so, then it is resolving the domain name to ip, and is not a DNS issue. IMHO, it looks more like a routing issue, that you should take up with your isp/hosting company
ASKER
When I ping http://order.fujikura.co.uk/ I get the following:
"Ping request could not find host http://order.fujikura.co.uk. Please check the name and try again."
Thanks
"Ping request could not find host http://order.fujikura.co.uk. Please check the name and try again."
Thanks
how about
ping order.fujikura.co.uk
does it say
pinging Pinging order.fujikura.co.uk [213.171.218.51] with 32 bytes of data
ping order.fujikura.co.uk
does it say
pinging Pinging order.fujikura.co.uk [213.171.218.51] with 32 bytes of data
ASKER
No I get the same as above:
"Ping request could not find host order.fujikura.co.uk. Please check the name and try again."
"Ping request could not find host order.fujikura.co.uk. Please check the name and try again."
OK, then that is a DNS issue
do you have forewarders or root hints setup for your DNS server?
you could
add a host record to your dns server for order.fujikura.co.uk with the correct ip address
do you have forewarders or root hints setup for your DNS server?
you could
add a host record to your dns server for order.fujikura.co.uk with the correct ip address
ASKER
Sorry I don't know if we have forewarders or root hints setup for the DNS server - not sure what these are.
How would I go about adding the host record? And would this help anyway - as when I put the IP address of http://213.171.218.51 into a browser here, it does not return what we need - only returns the page cannot be displayed page....
thanks
How would I go about adding the host record? And would this help anyway - as when I put the IP address of http://213.171.218.51 into a browser here, it does not return what we need - only returns the page cannot be displayed page....
thanks
what OS is your dns server?
ASKER
It is Windows 2000
thanks
thanks
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ASKER
Hi there,
Sorry I still don't understand. I created a new Host record called "order" - it wouldn't let me create one called order.fujikura.co.uk as it wouldn't let me type in a full stop.
I put in the IP address of http://order.fujikura.co.uk
The effect this has was that when I tried to browse to www.fujikura.co.uk, our internal server opened up in windows explorer....
Any ideas?
Thanks
Sorry I still don't understand. I created a new Host record called "order" - it wouldn't let me create one called order.fujikura.co.uk as it wouldn't let me type in a full stop.
I put in the IP address of http://order.fujikura.co.uk
The effect this has was that when I tried to browse to www.fujikura.co.uk, our internal server opened up in windows explorer....
Any ideas?
Thanks
I feel that we are looking at a dns issue here but can't be sure until we find out a bit more info. How is your network setup. Does it have a internal DNS as weel as a DNS server in a DMZ configuration or do you have a NAT box in front.
Firstly, if it does have its now IP trying ping it, and then try view the site using the ip address. If you can do that you know where that problem lies.
Please provides some more details