Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

DNS issue? Why can't we see a certain webpage?

Posted on 2005-05-04
16
Medium Priority
?
462 Views
Last Modified: 2011-08-18
Hi,

I am running a Windows 2000 server which is used as our domain controller.

A contractor that we have working for us has set up the following website: http://order.fujikura.co.uk/

At the moment it just contains a holding page, which everyone can see it seems apart from us!

From here all we get is the "Page cannot be displayed"

Could this be some problem with our domain controller? How could I resolve this?

Please help and bear in mind I am a networking dunce.

Many thanks!
0
Comment
Question by:gjirvine3000
  • 7
  • 6
  • 3
16 Comments
 
LVL 2

Expert Comment

by:markgrinceri
ID: 13925073
Do you know if the website has its own IP address or is it using host header.

I feel that we are looking at a dns issue here but can't be sure until we find out a bit more info. How is your network setup. Does it have a internal DNS as weel as a DNS server in a DMZ configuration or do you have a NAT box in front.

Firstly, if it does have its now IP trying ping it, and then try view the site using the ip address. If you can do that you know where that problem lies.

Please provides some more details
0
 
LVL 2

Expert Comment

by:markgrinceri
ID: 13925081
Sorry I just saw your title and it said DNS issue: i didn't read that when i posted my first comments. As I said provide a bit more about your dns setup.
0
 

Author Comment

by:gjirvine3000
ID: 13925351
Hi,

Apologies if this is sketchy, I'm new to all this.

We have one server that is called NTFP. This is our file and print server and DHCP server.

We have another called NTMAIL which is our DNS server and exchange server.

We have a Firewall - a Firebox 500.

We have a Cisco 2600 router which is a link to our other site elsewhere in the country.

The IP address of the http://order.fujikura.co.uk/ site is 213.171.218.51. However this will not come up with the web page if you use it in the browser and it won't respond to a ping. its not supposed to - not sure why, something to do with a firewall at the hosting end.

Does that help?

Thanks

0
Fill in the form and get your FREE NFR key NOW!

Veeam is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

 
LVL 2

Expert Comment

by:markgrinceri
ID: 13925377
Hold on where is the webserver? local or are you going through a hosting company?
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 13925380
Can you fetch the page using the ip address?
http://213.171.218.51
how about a tracert to the ip address?
when you ping, does it at least resolve the domain name to ip address?
0
 

Author Comment

by:gjirvine3000
ID: 13925430
Hi there

The webserver is not local. It is at a hosting company.

Ping does nothing - only returns "request timed out"

Tracert brings up the following:
--------------------------------------------

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\tracert 213.171.218.51

Tracing route to server218-iis646.livedns.org.uk [213.171.218.51]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.9.200.254
  2     3 ms    14 ms    14 ms  unallocated.star.net.uk [62.173.93.233]
  3     4 ms    14 ms    14 ms  212.125.95.45
  4    14 ms    14 ms    14 ms  vlan53.lon201.star.net.uk [212.125.78.165]
  5    14 ms    14 ms    14 ms  vlan53.lon201.star.net.uk [212.125.78.165]
  6    10 ms    14 ms    14 ms  gig-gw2-UK.cableinet.net [195.66.226.34]
  7    34 ms    31 ms    31 ms  194.117.136.173
  8    14 ms    14 ms    14 ms  azt-tele1-pos.telewest.net [194.117.136.1]
  9    14 ms    14 ms    14 ms  195.188.230.33
 10    26 ms    14 ms    14 ms  195.188.230.74
 11    14 ms    14 ms    14 ms  82.33.208.14
 12     *        *        *     Request timed out.
 13     *
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 13925573
when you ping http://order.fujikura.co.uk/
does it say pinging 213.171.218.51 with 32 ....
If so, then it is resolving the domain name to ip, and is not a DNS issue. IMHO, it looks more like a routing issue, that you should take up with your isp/hosting company
0
 

Author Comment

by:gjirvine3000
ID: 13925615
When I ping http://order.fujikura.co.uk/ I get the following:

"Ping request could not find host http://order.fujikura.co.uk. Please check the name and try again."

Thanks
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 13925690
how about
ping order.fujikura.co.uk
does it say
pinging Pinging order.fujikura.co.uk [213.171.218.51] with 32 bytes of data
0
 

Author Comment

by:gjirvine3000
ID: 13925708
No I get the same as above:

"Ping request could not find host order.fujikura.co.uk. Please check the name and try again."

0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 13925727
OK, then that is a DNS issue
do  you have forewarders or root hints setup for your DNS server?
you could
add a host record to your dns server for order.fujikura.co.uk with the correct ip address
0
 

Author Comment

by:gjirvine3000
ID: 13925760
Sorry I don't know if we have forewarders or root hints setup for the DNS server - not sure what these are.

How would I go about adding the host record? And would this help anyway - as when I put the IP address of http://213.171.218.51 into a browser here, it does not return what we need - only returns the page cannot be displayed page....

thanks
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 13925774
what OS is your dns server?
0
 

Author Comment

by:gjirvine3000
ID: 13925785
It is Windows 2000

thanks
0
 
LVL 41

Accepted Solution

by:
stevenlewis earned 2000 total points
ID: 13925815
0
 

Author Comment

by:gjirvine3000
ID: 13934852
Hi there,

Sorry I still don't understand. I created a new Host record called "order" - it wouldn't let me create one called order.fujikura.co.uk as it wouldn't let me type in a full stop.

I put in the IP address of http://order.fujikura.co.uk

The effect this has was that when I tried to browse to www.fujikura.co.uk, our internal server opened up in windows explorer....

Any ideas?

Thanks




0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We recently endured a series of broadcast storms that caused our ISP to shut us down for brief periods of time. After going through a multitude of tests, we determined that the issue was related to Intel NIC drivers on some new HP desktop computers …
An article on effective troubleshooting
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
Kernel Data Recovery is a renowned Data Recovery solution provider which offers wide range of softwares for both enterprise and home users with its cost-effective solutions. Let's have a quick overview of the journey and data recovery tools range he…

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question