Black Screen With White Arrow After Booting XP Home
Posted on 2005-05-04
I have a customers computer that was acting a bit strange so I decided to do a repair install of XP Home. It came all the way up to windows before the repair install, but now every time I boot it, first I get an XP logo, then it says setup is being restarted, then I get a black screen with white arrow that will move at my mouse or pointer commands, but just a black screen nothing more. I have also checked it with an external monitor and the same thing happens.
If I try safe mode, or start windows normally or using the last known configuration that worked, whatever the choice the results are the same, black screen and white mouse cursor arrow. The only difference is if I choose SAFE MODE then I get the four White text Safe Mode things in each of the corners and all else is black with the white cursor arrow, but it seems to stop before getting to the popup box that tells you that you are going into safe mode.
I have seen a few people post about this problem, but in each case they gave up and did a clean install to fix the problem. I don't want to go that route. I have already installed a test hard drive and did a clean install which worked fine, so I know that it is a software issue on the original drive. I have some pretty good tools at my disposal, ERD Commander, etc, but need some more ideas on what could be causing this. I have been working on it for several days and the customer is getting anxious.