AndrewIBA
asked on
NEC Aspire, CTI, and Windows XP
this may not be the right place to post this but its the closest match IMHO, but soory if its wrong.
We have an NEC Aspire phone system with the adidional MyPhone software for CTI integration.
Ok so here's the deal..... the ARC server, MSDE and MyPhone server components installed without any hassle what so ever and all seems fine. (server 2003 RTM) and all respond perfectly from both my pc (xp sp2) and an identical PC. however these 2 PC's are the only ones that the MyPhone client will work correctly from. when launched the client responds with the following error "you are not connected to the server... try later" i have then reinstalled from scratch and followed the manual word for word but again to no avail.
every step in the manial has been followed to the letter with nothing skipped. i cant see the problem being security based as one pc is logged on with a domain user account and works and the other (mine) has domain admin rights.
the settings are the same on all the pc's i have tried this on without success and i cannot for the life of me see what the difference is.. CTI is something totally new to me and therefore i need help.
this is a bit sketchy i know but i am not sure what info people will want to help me further so i figure i'll give the basics and we'll go from there.
We have an NEC Aspire phone system with the adidional MyPhone software for CTI integration.
Ok so here's the deal..... the ARC server, MSDE and MyPhone server components installed without any hassle what so ever and all seems fine. (server 2003 RTM) and all respond perfectly from both my pc (xp sp2) and an identical PC. however these 2 PC's are the only ones that the MyPhone client will work correctly from. when launched the client responds with the following error "you are not connected to the server... try later" i have then reinstalled from scratch and followed the manual word for word but again to no avail.
every step in the manial has been followed to the letter with nothing skipped. i cant see the problem being security based as one pc is logged on with a domain user account and works and the other (mine) has domain admin rights.
the settings are the same on all the pc's i have tried this on without success and i cannot for the life of me see what the difference is.. CTI is something totally new to me and therefore i need help.
this is a bit sketchy i know but i am not sure what info people will want to help me further so i figure i'll give the basics and we'll go from there.
ASKER
ok, my bad.
i sovled this earlier last week but forgot to close the question.
the answer anyway was to specify the CT server name by its netbios name and not the ip address as per the manual!
i have another problem re outlook and tapi/ct but i'll start a new qusetion for that one.
thanks
i sovled this earlier last week but forgot to close the question.
the answer anyway was to specify the CT server name by its netbios name and not the ip address as per the manual!
i have another problem re outlook and tapi/ct but i'll start a new qusetion for that one.
thanks
ASKER CERTIFIED SOLUTION
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How does the CTI application find the "server"..? By name, by IP address?
Can you verify that stuff by using ping or nslookup..?