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Dell Optiplex GX260 - Video Card not working after Windows Update (Windows 2000)

Posted on 2005-05-04
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Last Modified: 2008-02-07
We have a Dell Optiplex GX260 with the on-board Intel 82845G video card.  Last week we did a Windows Update on the system (which included a video driver update) and afterwards the video card now only functions in 640x480 resolution with 16 colors.  The option shows up to change the slider to 800x600 but it won't take the change, it says it does but never actually changes resolutions.  Before the update we were running in 1024x768 with high colors.  I have tried reinstalling the drivers with the newest from the Intel website for this video card, but still seem to have the same problem.  I even did a driver rollback to the original driver from the Dell initial install and the problem still persists.  Any ideas on how to fix this problem??  Thanks

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Question by:bwooden
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by:Lee W, MVP
ID: 13927338
Why not download the drivers from Dell instead?  There may be reasons the intel/other drivers don't work.  Try dell's
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by:bwooden
ID: 13927553
Did that also.  No change.   Is it possible that the Windows Update could have updated a file that is not part of the actual driver set but still related to the graphics system somehow?  
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by:rindi
ID: 13930234
The chipset drivers might help (the agp port should be included and that might be causing the problem).
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by:mwnnj
ID: 13931640
hi,
what was the system update(only the mentioned graphics card update or something else) + OS version(have you obtained the latest service pack?),,,
i found here intel drivers for 2k,XP:
http://downloadfinder.intel.com/scripts-df-external/filter_results.aspx?strTypes=all&ProductID=865&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go%21


later
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Expert Comment

by:pcadik
ID: 13942617
hi,

if all else fails, you may want to do a system restore to an earlier time. the download to the intel site above is the right one.

goodluck with the fix
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Author Comment

by:bwooden
ID: 14039069
This turned out to be an actual hardware issue.  I reformatted the hard drive and reinstalled with a fresh install of Win. 2000 and the resolutions are still messed up.  I put a different video card in the system and it works great.

All of the above answers were good responses, but none of them solved my particular issue. Not really sure how to close this out giving out any of the points.    
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by:rindi
ID: 14039601
Ask in support for a refund, PAQ.
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PashaMod earned 0 total points
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PashaMod
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