MS Outlook Freezing When Trying To Launch Word To Reply To Specific Email

Posted on 2005-05-04
Last Modified: 2008-01-09
MS Outlook is causing the whole computer to freeze when replying to one specific email received from our website visitor.

One of the times it appeared to be trying to launch word, but it never did launch word.  I changed the setting to NOT use MS Word to edit email messages and that allowed me to reply.  However, I would like to use word and would like to fix the problem.  Except I don't know what the problem is.
Question by:one2goofy
    LVL 5

    Expert Comment

    Try searching for the file on your pc - make sure all Office programs are close, and to include hidden/system folders in your search - delete all versions of this file that you find - when the files are gone, start Word (This is to recreate the template file) - After that, open Outlook and try replying to your email.

    Author Comment

    I did exactly as instructed and then tested the email in Outlook and it's still having the same problem.
    LVL 2

    Accepted Solution

    a common problem.  this worked for me in the past:

    if your copy of office is registered, go to this site and click on "check for updates"

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    What Should I Do With This Threat Intelligence?

    Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

    My experience with Windows 10 over a one year period and suggestions for smooth operation
    Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now