HP Inkjet Printers Incorrectly Printing Images (Stretched, Squeezed, Flipped, etc)
Posted on 2005-05-04
In my office, there are some people that have inkjets directly hooked up to their PC's VIA parallel or USB. Additionally, they are all either HP or Epson.
It seems that when people try to print anything with images in it to any of the HP inkjets (whether it be printed to it through a shared connection or directly to it locally), they print any images not as shown on the screen.
Printers in question are (2) 5650's, a 5550, and a 5150. What are they printing? Well it is usually one of the following:
1) All images are flipped horizontally, and vertically
2) Images are stretched and cut off
3) Images' height is 50% of what you see on screen, and the 50% of space that was gained from height loss of the first image is filled with a duplicate of itself underneath. (For example, if you printed an image 300px x 200px, the image actually printed to paper would be squished to 300px x 100px on top of another 300px x 100px duplicate of itself).
It seems like the 5150 and 5650's like to just do problem #1 from above, while the 5550 likes to do #3, but they have done more than one at one point or another. It also has happened directly out of Windows (you just right click image icon in Windows Explorer and click print), Word 2003, and also with Adobe PDF reader. When printing directly from HP imaging software, it appears to be ok.
Steps taken to resolve this:
**CONTACTING HP - HP concluded that this is a problem on our side after talking with them on the phone. I also talked with them VIA email, and the person recommended a generic HP driver included with Windows. This solved the image distorting problem, but you could notice a large decrease in the quality of image prints. Image quality is vital for us, we are not in the position to sacrifice image quality.
**MS KB - There was an article that had symptoms similar to what we are experiencing, and it's reasoning was that you were printing documents in Word 2003 that were created in a previous version. I performed the fix and no success.
**UPDATING DRIVERS - Tried reinstalling CD drivers, as well as using drivers fresh off of HP.ca.
When we print the same documents that were messed up when HP inkjets printed them to an Epson instead, the document is fine with absolutely no quality loss.
I have contacted HP a 3rd time, with no luck. I have written them off as a source for a solution and am hoping someone here can help me solve this.
Again, this problem is exhibited when printing from Adobe Reader, Word 2003 (up to date), and Windows Explorer (there could be more, this is all what we have run into so far). All machines are running on either W2K or XP.