HP Inkjet Printers Incorrectly Printing Images (Stretched, Squeezed, Flipped, etc)

Posted on 2005-05-04
Medium Priority
Last Modified: 2013-12-15
In my office, there are some people that have inkjets directly hooked up to their PC's VIA parallel or USB. Additionally, they are all either HP or Epson.

It seems that when people try to print anything with images in it to any of the HP inkjets (whether it be printed to it through a shared connection or directly to it locally), they print any images not as shown on the screen.

Printers in question are (2) 5650's, a 5550, and a 5150. What are they printing? Well it is usually one of the following:

1) All images are flipped horizontally, and vertically
2) Images are stretched and cut off
3) Images' height is 50% of what you see on screen, and the 50% of space that was gained from height loss of the first image is filled with a duplicate of itself underneath. (For example, if you printed an image 300px x 200px, the image actually printed to paper would be squished to 300px x 100px on top of another 300px x 100px duplicate of itself).

It seems like the 5150 and 5650's like to just do problem #1 from above, while the 5550 likes to do #3, but they have done more than one at one point or another. It also has happened directly out of Windows (you just right click image icon in Windows Explorer and click print), Word 2003, and also with Adobe PDF reader. When printing directly from HP imaging software, it appears to be ok.

Steps taken to resolve this:
**CONTACTING HP - HP concluded that this is a problem on our side after talking with them on the phone. I also talked with them VIA email, and the person recommended a generic HP driver included with Windows. This solved the image distorting problem, but you could notice a large decrease in the quality of image prints. Image quality is vital for us, we are not in the position to sacrifice image quality.
**MS KB - There was an article that had symptoms similar to what we are experiencing, and it's reasoning was that you were printing documents in Word 2003 that were created in a previous version. I performed the fix and no success.
**UPDATING DRIVERS - Tried reinstalling CD drivers, as well as using drivers fresh off of HP.ca.

When we print the same documents that were messed up when HP inkjets printed them to an Epson instead, the document is fine with absolutely no quality loss.

I have contacted HP a 3rd time, with no luck. I have written them off as a source for a solution and am hoping someone here can help me solve this.

Again, this problem is exhibited when printing from Adobe Reader, Word 2003 (up to date), and Windows Explorer (there could be more, this is all what we have run into so far). All machines are running on either W2K or XP.

Question by:WesZalewski
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Expert Comment

ID: 13933769
i would first try to compare the printer settings for the epson and the hp in the print command section (for quality, use of paper etc;;) then compare the settings in the printer section. It is a weird issue though.
Try comparing the settings for lpt ones or for usb connected ones if possible.

Expert Comment

ID: 13969056
I'm having the same problem:


HP told me to try the DeskJet 550C driver, which did "fix" our problem with duplicate images, but the quality is POOR!

Like you, our print quality is important as we make handouts for a real estate company.

One thing I'm toying with now Wes, is the size (in bytes) of the photo.  It seems that I may have discovered that when we get the stacked images (like the 300X100 you mention), the imported photo is sized correctly, but is a large file.

Maybe you can see if there is a connection in regards on your end and together we can resolve this problem.  I can't have my users printing to a 10 year old driver with grainy images.

BTW, the HP tech I spoke with said she never heard of this before, and even Level 2 claimed they were not aware of this problem.  If you click my link above, you will see in my post here, that I have a link to an image showing what results we are experiencing.


Author Comment

ID: 14021375
In response to your suggestion regarding large-sized files, I opened a Word document that an employee had problems printing with 6 photos on a single page. Doing as anyone would, the employee just copied and pasted or inserted original photos off of digital cameras photo files... and my assumption is the photos are huge originally. Anyways getting back on track, I opened the file, and I just did a Print Screen of the whole document. I pasted the print screen 6 times for each photo, and cropped each full screen shot down to each image to simulate the original document, but with smaller-sized photos. [I think] you would be glad to know that I too notice a relationship with size of photo vs print defects. The "simulated" document printed perfectly.

The problem still remains though, we cannot print large file-sized images. Editing images is not a solution. HP doesn't know what's going on, and just tells us it is a configuration problem on our side... but really it is still their problem even if it is configuration settings because the same documents that won't work on HP inkjets work on our Epsons fine.

Additionally, if I remember correctly, the 550C is also the driver recommended to us by HP.

Please let me know if you have made any progress.
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Author Comment

ID: 14021389
Clearification for "I pasted the print screen 6 times for each photo, and cropped each full screen shot down to each image to simulate the original document, but with smaller-sized photos."

... Each image was cropped, and sized to the sizes of those found in the original document with the original image sizes being smaller.
LVL 93

Expert Comment

ID: 14024911
it is a mystery to me - here some general things you may want to do or check :
-run sfc /scannow from the run box (it checks the system integrity)
-make the virtual memory larger : start> control panel>system management; right click on system management (local) here you can chang e the virtual memory size

Expert Comment

ID: 14027946

I have had no problems since I've asked all users to post the pictures on the network drive, and not use them until I edit them.

I know resizing them on page is not the same as resizing them byte wise.  My problems all seem to be when going direct from digital camera to the page.  Some of these pictures are well over 1meg in size and with widths of over 2000 pixels.

We use the photos for both printed ads, and web page use.  I edit the photos down to 550 pixels in width and they end up around 85K.  SO FAR (fingers crossed), this has solved our problem.


Author Comment

ID: 14028079
The memory is not a problem. Pentium 4 3.06, 2GB PC3200, SCSI 40GB, Virtual adjusted by Windows.

Any computer printing .doc, .pdf, .xls have this problem.

Unfortunately we would need to hire a few people if someone was going to edit each printed photos. We are talking hunderds here. Only some are needed to print hi quality, though.

I found a solution, too. Epson. Works just fine.

Tier 3 at HP a few months ago ignored this problem, although, they acknowledged it. I spoke to someone from customer service dept in Mississauga Head office, Ontario, Canada after I got 'excited' .
NOTHING was done.

Although, they stock today is up because they made too much money.

We try to solve it, because of the around 12 only inkjets we have, and it is never a good idea to shred them.
We paid for it. We want solution.
If HP is reading this message(s), they should care, or it is just time when their stock goes down.

Wes Zalewski
Network Administrator, M.I.S.
Shred-Tech Corp.

Expert Comment

ID: 14029418
Just as a thought,  there are programs that can resize photos in bulk, if it comes to that.

I believe a newer version of AC-DSee (or however it is spelled) you can browse a folder, tag your files and determine your size and it will do the rest.

I use an older version for creating thumbnails for real estate listings.  Their products do a good job and very affordable.....

Good luck, and keep us posted if HP comes through.  I've yet to hear back from them either.


Expert Comment

ID: 15557229
We have found that if we try to print un-edit photos that were downloaded directly from the camera, then imported into a document causes this.  Especially if the photo is over 1meg in size.

After editing, and resizing the photo, our problems were solved.


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