error when trying to change the way users log on and off XP HOME

Posted on 2005-05-04
Medium Priority
Last Modified: 2012-08-13
Whenever I go into control panel and then user accounts and then try and change the way users log on and off I get an error that says
"a recently installed program has disabled the welcome screen and fast user switching. to restore these features, you must uninstall the program. The following filename might help you identify the program that made the change: c/windows/system32/msginaex.dll"

What is going on ?
Question by:bfeldman13
LVL 57

Assisted Solution

by:Pete Long
Pete Long earned 250 total points
ID: 13929991
Is This the problem The information in this white paper expands upon and clarifies the current documentation for replacing the Microsoft Graphical Identification and Authentication DLL (MSGINA.DLL), and is presented in the context of how the MSGINA.DLL works. This content is related to the documentation released by MSDN (Microsoft Developer Network) in October 2000.

Be aware that attempting to use a new GINA can cause a system to fail to boot correctly. If this problem affects you, refer to the section "Recovering From a GINA-related System Failure" at the beginning of the document.

Other MSGINA topics covered include: the responsibilities for Winlogon, standard features, necessary functions and helper functions
LVL 10

Assisted Solution

by:Seelan Naidoo
Seelan Naidoo earned 250 total points
ID: 13930001
are you sure that its msginaex.dll and not msgina.dll

If it is then look at this,




Assisted Solution

lapukman earned 250 total points
ID: 13930174
Can you try these:

1) From the Start button, click on Run and type this:

regsvr32 /u c:\windows\system32\msginaex.dll

And hit OK

2) Then Delete the file msginaex.dll
3) Then from the Start button, click on Run and type this:

sfc /scannow

And hit OK

4) If prompted to insert your Windows XP CD, just insert it in and click on Retry or OK.
5) Restart and see if this fixed your issue.

Let me know the results.



Accepted Solution

innovator_joel earned 250 total points
ID: 13934044
Greetings bfeldman13!

There is also a Microsoft article explaining the issue may occur if you installed the Microsoft DigitalPersona Password Manager 1.0.0 software. Refer the link:


To resolve the problem and restore the Welcome Screen and Fast User Switching, you need to reset the GinaDLL entry using these steps:

I. Click Start, Run and type REGEDIT

Navigate to the following key:

HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Backup the registry key by exporting it. For backing up, you can refer the link:


In the right pane, right-click GinaDLL, and then click Delete. (You need to remove the whole value, not just it's data value)

Close Registry Editor

II. You can also download a fix:


III. You can also refer the link:


IV. The following link also gives a good advice on this issue:



Expert Comment

ID: 13934395
Is this now sorted?

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Just about everyone has an old PC laying around.  Ask anyone in the IT industry, whether they are a professional or play in it as a hobby.  From outdated Desktops to cheap "throwaway" laptops, they are all around and not as hard to "fix up" as you m…
Many people tend to confuse the function of a virus with the one of adware, this misunderstanding of the basic of what each software is and how it operates causes users and organizations to take the wrong security measures that would protect them ag…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.
Suggested Courses

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question