error when trying to change the way users log on and off XP HOME

Posted on 2005-05-04
Last Modified: 2012-08-13
Whenever I go into control panel and then user accounts and then try and change the way users log on and off I get an error that says
"a recently installed program has disabled the welcome screen and fast user switching. to restore these features, you must uninstall the program. The following filename might help you identify the program that made the change: c/windows/system32/msginaex.dll"

What is going on ?
Question by:bfeldman13
    LVL 57

    Assisted Solution

    by:Pete Long
    Is This the problem The information in this white paper expands upon and clarifies the current documentation for replacing the Microsoft Graphical Identification and Authentication DLL (MSGINA.DLL), and is presented in the context of how the MSGINA.DLL works. This content is related to the documentation released by MSDN (Microsoft Developer Network) in October 2000.

    Be aware that attempting to use a new GINA can cause a system to fail to boot correctly. If this problem affects you, refer to the section "Recovering From a GINA-related System Failure" at the beginning of the document.

    Other MSGINA topics covered include: the responsibilities for Winlogon, standard features, necessary functions and helper functions
    LVL 10

    Assisted Solution

    are you sure that its msginaex.dll and not msgina.dll

    If it is then look at this,

    LVL 5

    Assisted Solution

    Can you try these:

    1) From the Start button, click on Run and type this:

    regsvr32 /u c:\windows\system32\msginaex.dll

    And hit OK

    2) Then Delete the file msginaex.dll
    3) Then from the Start button, click on Run and type this:

    sfc /scannow

    And hit OK

    4) If prompted to insert your Windows XP CD, just insert it in and click on Retry or OK.
    5) Restart and see if this fixed your issue.

    Let me know the results.


    LVL 4

    Accepted Solution

    Greetings bfeldman13!

    There is also a Microsoft article explaining the issue may occur if you installed the Microsoft DigitalPersona Password Manager 1.0.0 software. Refer the link:;EN-US;885194

    To resolve the problem and restore the Welcome Screen and Fast User Switching, you need to reset the GinaDLL entry using these steps:

    I. Click Start, Run and type REGEDIT

    Navigate to the following key:

    HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    Backup the registry key by exporting it. For backing up, you can refer the link:

    In the right pane, right-click GinaDLL, and then click Delete. (You need to remove the whole value, not just it's data value)

    Close Registry Editor

    II. You can also download a fix:

    III. You can also refer the link:;en-us;817142

    IV. The following link also gives a good advice on this issue:

    LVL 3

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