XP installing wrong drivers.

Posted on 2005-05-04
Medium Priority
Last Modified: 2013-12-09
Lately I have had trouble getting windows to use the right drivers for new hardware devices.  When I installed a touch force optical mouse (Saitek) it refuses to use the manufacturers driver sent with the product.  When I first plug it in it flashes in the bottom right "Found New Hardware" and then flashes "Found touch force optical mouse", which I believe is the one that I want, but then it changes to "Found USB Human Interface Device", and the mouse works, but just as a mouse not as a force feedback mouse.  The same thing happened when installed a external tape drive using a SCSI to USB adapter.  When it first finds the hardware it flashes USB-SCSI-HD50, which is what I want it to install as according to the manual, but then it switches to USB mass storage device and fails to install properly.  If I try to update the drivers it still insists that it cannot find a better match then the one I am using.  Is this a freak hardware problem, user problem or a OS problem?  I have exhausted all my ideas.
Question by:JArlint

Expert Comment

ID: 13931706
Did the mouse or the tape drive come with a CD containing software/drivers from the manufacturer?
LVL 14

Expert Comment

ID: 13931808
Many USB device need the driver installed first and then the device...T

Expert Comment

ID: 13932165
Greetings JArlint!

You can install the drivers from the device manager. I will provide the steps.

1. Open the device manager.

Click Start - Run - type, devmgmt.msc (xp)
2. Click + sign near Universall Bus Controllers.
3. Right click on the mouse that has been detected.
4. Select Properties.
5. Click Drivers tab.
6. Click Update drivers.
7. Do not allow Windows to connect to search the drivers. Check No, Not this time and click Next.
8.  Check Install from a list or specific location (Advanced)
9. Click Browse and select the CD ROM and provide the path of the inf files (the driver file in the manufacturing CD).
10. Restart the computer after installing the drivers
This should resolve the issue.

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LVL 14

Expert Comment

ID: 13933182
Most of the times when u click to update drivers windows prompts u if u want the best match or u want to install other drivers. If at this point u select other drivers it willl present u with a list of drivers which it has found for you. Normally choosing ur model here will fix ur trbl.

Optionally most of these devices have setup programs which also install some kind of a tray program to keep the device working properly. I suggest that u run the setup or install program u got with the corresponding CD and it shud fix it for you. Before u do that howvere uninstall the mouse and the corresponding Human Interface Device so that the setup program only discovers it and install appropriate drivers for it.


Accepted Solution

FalconHawk earned 2000 total points
ID: 13933698
Well, it can be totally harmless. If a plugin an USB stick, it gives me the messages: Found: New plug and play device. and then Found USB 128 MB datatstick.

Now you can say: This maybe an USB stick, but what about my mouse? The answer is quite simple. When you plugin your mouse, Windows automaticly registers it into its plug and play registery. But it doesnt only register it under the Mouse section. There is both a Mouse section, and a Human Interface Devices section. The Human Interface Devices almost always use a microsoft driver. The mouse however, should use the driver your manufacturer gives you. To check the drives, open settings=>prestations and maintenance=>System=>Hardware=>Hardware management (second field, right most button).
This will open the hardware management screen. There is both a tab Human Interface Devices and Mouse. Press the plus near the mouse section, click on your mouse and select properties.  There is a tab called driver there. Click that one, and look who made the current mouse driver. If its your mouse sellers driver, your A-OK. Then it uses your driver. The human interface device doesnt matter for the mouses operation; If the mouse has the correct driver, its ok.

The HID just has support for general devices like the mouse and the keyboard, since its build in into XP. The mouse and keyboard are so much needed that windows has its own, generic drivers for them to ensure they work.

Hope this can solve your problem, and if it doesnt (dont think so ;) ) just put a message here Cyas,
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 13935995
Try to reinstall them on VGA Enabled mode.

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