Greyed Out Options in Outlook 2003

Posted on 2005-05-05
Last Modified: 2008-02-01
I've got a problem where contacts are not showing up as suggestions in emails remains. It seems that the relevant box is greyed out in Outlook.

I was given the following advice...

"Right-click on the Contacts folder, select "properties".
On the Outlook Address Book tab, check the box that says "show this folder as an email address book".
click ok."

 However, the tick box and the text box are both greyed out.

Also, the signature for the email account is there but the option to change the font is greyed out.

Also, this is a new installation of XP SP2 and Outlook on a formatted Hard Drive..

Any idea's on how to put this right??

Question by:dercoss
    LVL 13

    Accepted Solution

    •  Choose Tools | Email Accounts...
    •  Click on Add a new directory or address book, then Next >.
    •  Select Additional Address Books then click Next >.
    •  Choose Outlook Address Book from the list of additional address book types, then click Next >.
    •  You will be prompted to close Outlook and reopen it for the changes to take effect.

    Author Comment

    Thanks, I'll try that when I can get access to the pc in a few days  and let you know..


    Author Comment

    Solved the address book problem, thanks...


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