Backup exec 8.6 system state backup failing due to \windows\system32\config\systemprofile directory

Posted on 2005-05-05
Last Modified: 2013-12-01
Something is creating a systemprofile directory under \windows\system32\config on one of my Windows 2003 servers. According to the link below, any user created directories under the config directory will fail the system state backup.

According to Microsoft, Windows 2003 creates this directory when an application or service used the LoadUserProfile API to load a user profile for a process running as the local system.

(Look under the heading System Profile about 1/3 of the way down on this page

I'm guessing Backup exec 8.6 came out before Microsoft started doing this with XP and 2003, so they don't account for it and they just mark the job as failed.

Is there a patch for 8.6 which will make it not fail the system state jobs when this directory exists?

- Marc
Question by:broncomarc
    LVL 1

    Expert Comment

    I think you should just upgrade to Backup Exec 10.0.  Much nicer and smoother running on Server 2003 from my experience.

    Author Comment

    That would be a last resort.  This is actually for a client of ours.  It would be a matter of convincing them the pay for the upgrade.  I'd like to try to resolve the issue with 8.6 first.

    Is 8.6 still officially supported by Veritas?


    Author Comment

    Any other ideas?

    I've got a script that deletes the directory before the backup runs, but it doesn't always work.  I'm even using Attrib, Cacls and Subinacl to take ownership and delete the directories.

    Any idea what could be creating theses?  Below is the directory structure that's there:

    \WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My

    Sometimes there are 3 directories below My.  There are no files at all.  Just the directory structure.

    My is the real pain.  I usually can not even browse to it.  It tells me access is denied even when I'm logged in as administrator.


    Author Comment

    I came to the conclusion that Backup Exec wasn't designed for Windows 2003.  It can't handle the subdirectories that it puts in the config directory.

    My solution was to exclude the system state from the Backup Exec backup, use NTBackup to backup the system state and backup the backup file with Backup Exec.

    You can close this question.

    - Marc
    LVL 87

    Expert Comment


    No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
    I will leave the following recommendation for this question in the Cleanup topic area:
    PAQ / Refund

    Any objections should be posted here in the next 4 days. After that time, the question will be closed.

    EE Cleanup Volunteer

    Accepted Solution

    PAQed with points refunded (20)

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