• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 365
  • Last Modified:

Printer will not print fax documents with Legal paper, ONLY uses Letter tray.

Before anything i will breakdown the setup i was introduced to today.

Windows 2003 Domain with 20 users.
Hp Laser-Jet 8000dn setup on 2k3 server though tcp and listed on AD shared.
Stand Alone System with Windows 2003 CLIENT (NO AD setup).
Digicom 4 line fax-modem setup with MS Fax Services.


With the setup aside company needed to have faxes printed from the printers tray 3.
Under the "Printers and Faxes" i have the Fax Server on this machine along with the AD HP printer. Faxes are routed to the printer automatically. Tray 1 is Manual Feed, Tray 2 is Letter, Tray 3 is Legal.
I changed the Printing Preference's on the Fax to "Legal" and i also Force the shared printer both on the server AND the local machine to ONLY print from tray 3. When I "Print Test Page" from the local machine fax server it print it from tray 3 on Legal HOWEVER NO MATTER what I do ALL Incoming Faxes are sent to Tray 2 Letter paper.

I even Created a dedicated Printer on the server with different name and added to the Fax Server machine, This printer I made sure Through the Properties and preference's page to ALWAYS print from tray 3 which it does if i use note, etc.... EXCEPT when an incoming fax comes In??? Any Idea?

0
bashyywash
Asked:
bashyywash
  • 2
1 Solution
 
EdanCommented:
If I'm not mistaken, changing the fax paper size will only affect outgoing faxes. When you say "Fax Server", do you mean an actual server, or a fax software installed on your machine?
Can you specify a tray assignment for the fax printouts, or just paper size? If the fax server/software has it's own printer settings, they may be overriding the printer settings.
0
 
bashyywashAuthor Commented:
Fax server is the windows 2003 machine using the built in MS Fax Services. No 3rd party software installed.  THe printer is setup with Tray 1 is Manual Feed, Tray 2 is Letter, Tray 3 is Legal.
I;ve setupt he printer defualt tray as tray 3 and selected "not avalible" on trays 1,2,.  Whats strange is that when i need I print on the machine using programs, its prints all document using tray 3 however when a fax is recived it prints on tray 2 even though i've disabled printing on that tray.
0
 
EdanCommented:
Well...I think I understand the problem, although I haven't had the chance to use this facility yet. See if this helps:
http://support.microsoft.com/default.aspx?scid=kb;en-us;842460
0
 
hdhondtCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
Accept Edan
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
EE Cleanup Volunteer
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now