Printer will not print fax documents with Legal paper, ONLY uses Letter tray.

Posted on 2005-05-06
Last Modified: 2010-04-12
Before anything i will breakdown the setup i was introduced to today.

Windows 2003 Domain with 20 users.
Hp Laser-Jet 8000dn setup on 2k3 server though tcp and listed on AD shared.
Stand Alone System with Windows 2003 CLIENT (NO AD setup).
Digicom 4 line fax-modem setup with MS Fax Services.

With the setup aside company needed to have faxes printed from the printers tray 3.
Under the "Printers and Faxes" i have the Fax Server on this machine along with the AD HP printer. Faxes are routed to the printer automatically. Tray 1 is Manual Feed, Tray 2 is Letter, Tray 3 is Legal.
I changed the Printing Preference's on the Fax to "Legal" and i also Force the shared printer both on the server AND the local machine to ONLY print from tray 3. When I "Print Test Page" from the local machine fax server it print it from tray 3 on Legal HOWEVER NO MATTER what I do ALL Incoming Faxes are sent to Tray 2 Letter paper.

I even Created a dedicated Printer on the server with different name and added to the Fax Server machine, This printer I made sure Through the Properties and preference's page to ALWAYS print from tray 3 which it does if i use note, etc.... EXCEPT when an incoming fax comes In??? Any Idea?

Question by:bashyywash
    LVL 5

    Expert Comment

    If I'm not mistaken, changing the fax paper size will only affect outgoing faxes. When you say "Fax Server", do you mean an actual server, or a fax software installed on your machine?
    Can you specify a tray assignment for the fax printouts, or just paper size? If the fax server/software has it's own printer settings, they may be overriding the printer settings.

    Author Comment

    Fax server is the windows 2003 machine using the built in MS Fax Services. No 3rd party software installed.  THe printer is setup with Tray 1 is Manual Feed, Tray 2 is Letter, Tray 3 is Legal.
    I;ve setupt he printer defualt tray as tray 3 and selected "not avalible" on trays 1,2,.  Whats strange is that when i need I print on the machine using programs, its prints all document using tray 3 however when a fax is recived it prints on tray 2 even though i've disabled printing on that tray.
    LVL 5

    Accepted Solution

    Well...I think I understand the problem, although I haven't had the chance to use this facility yet. See if this helps:;en-us;842460
    LVL 37

    Expert Comment

    No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
    I will leave a recommendation in the Cleanup topic area that this question is:
    Accept Edan
    Any objections should be posted here in the next 4 days. After that time, the question will be closed.


    EE Cleanup Volunteer

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Suggested Solutions

    How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
    Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!
    Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…

    729 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    23 Experts available now in Live!

    Get 1:1 Help Now