Outlook prompt when creating a new mail message

Posted on 2005-05-06
Last Modified: 2012-05-05

Hi folks,
Had a user re-install MS Office Pro 2003 (...don't ask me why...) over his current installation. I had to reconfigure his Outlook client. Mail server is Exchange 2003.

The issue is this,  when he goes to create a new email and click's on the 'To' to open his address book, a MS Outlook prompt comes up that says;
                                          " A program is trying to access e-mail addresses you have stored in Outlook.
                                            Do you want to allow this?  

                                            If this is unexpected, it may be a virus and you should choose no. "

Then there is a checkbox to "Allow access for..."  1 to 10 minutes only..
I've never seen this before. I'm assuming something didn't register properly when he installed the software over the previous installation, and Outlook isn't being recognized as the app trying to access the address book...

Does anyone have any suggestions, or am I gonna have to do a complete uninstall and re-install of the app to clear all the reg keys, files, etc...

Thanks for your help,

Question by:SflahertyEE

    Author Comment


    by the way, forgot to mention, the rest of Outlook's functionality seems to be ok. Mail is coming and going, access to address books, calendar, etc.. is all ok.
    Working with mail directly doesn't seem to be a problem (i.e.  replying / forwarding / etc..). The error only appears when creating a new email.

    LVL 2

    Expert Comment

    Hi SflahertyEE,

    This problem refers to a new security of Outlook 2003 (and I think 2002 SP3) that prevent access to GAL or adress book from anyone except the user.

    So it seems to me it's a problem of user not being well identified on the network of something...

    Had the same problem, will have a look and keep you informed.
    LVL 8

    Accepted Solution

    Ok here is how you fix it.

    Go to tools / options / other / advanced options / Com Add-in
    uncheck everything in here

    close and restart outlook

    try again.

    If that fails, go into the same path, except replace Com Addin with Add-In manager and report what you have in there

    Author Comment


    Hi Kind4me,
    Thanks for your reply...sorry for the delay. Completely forgot I had the question still open.
    I'll give that a shot and let you know if I have any issues.

    LVL 8

    Expert Comment

    Nice afternoon surprise, thanks for the points

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