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takes about 10-15 to print on networked printer

Posted on 2005-05-06
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Last Modified: 2010-04-12
I have a medium office network, almost all the comps are running XP Home.  We have 2 networked printers with static IPs.  the first is a Dell m5200n (192.168.1.88), and the other is the Dell 1600n (192.168.1.8).  I added each printer to the computers that need them.  When I click on a button to print, it will take no less than 7 seconds for the formal print screen to come up on some machines.  After that, another few seconds, at least, for the actual page to come out.   We just moved to a new office, and it never worked like that before in the old place. Normally it is a seamless transition, you click- it takes a second to pop up, you click again- and its printed.  thanks in advance for any help
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Question by:kriesdoggy
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Expert Comment

by:nobus
ID: 13950102
you can check in the printer properties>advanced tab if the printing is set to start immediately, or after the last page is put into the spooler
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Expert Comment

by:wyliecoyoteuk
ID: 13953329
The printer spool settings will not cause the print dialogue box to be slow launching.

Are these printers installed locally, or shared from a server?

If installed locally, are you using a standard TCP/IP port, or a utility supplied by Dell?

Is the hardware, cabling, etc, the same as in the old office?

Do you have a router?
Is there a gateway set on the printers?
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by:wyliecoyoteuk
ID: 13953335
Do you have SP2 installed?  
The firewall can slow network connections down, especially on XPhome
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Author Comment

by:kriesdoggy
ID: 13954506
the worst affected computers do have SP2 installed, what can i change on the firewall settings to improve this?
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Author Comment

by:kriesdoggy
ID: 13954515
They are locally installed, using the  add printer option and the Dell disk just for the actual drivers, I did not use their utility on most computers. I think one got inadvertantly installed by someone else, but I dont think thats a bad computer.  Same hardware and cabling, some newer stuff but nothing majorly new (some new comps and the place is newly wired).
yes we have a router, a netgear fvx538 firewall/vpn/router
I'm not sure i ever set a gateway on the printers, Ill have to check monday morning
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by:wyliecoyoteuk
ID: 13955714
If you have set a gateway on the printers, turn it off (set it to 0.0.0.0 or 127.0.0.1).
If SP2 is causing a problem, try turning the  windows firewall off, it is pointless running it behind an existing router firewall, as it is pretty poor anyway, and just adds a performance hit.
If that fails to solve it, it is a network issue, not a printer issue.
The cabling may be at fault, but check the firewall first.

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Author Comment

by:kriesdoggy
ID: 13970367
I've set the gateway to 0.0.0.0
I made sure that it is set to send the print job at the first page, not the end.  
I turned off the software firewall (was mcafee not SP2's)

Now, when I go to print, i see a blip on the screen relatively shortly after i go to print, but then the blip goes away and I have to wait for the print properties.  How would i determine what the network problem is?

thanks for the help
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Expert Comment

by:wyliecoyoteuk
ID: 13970958
try opening a dos prompt on a workstation and typing

PING <IP address of the printer>

You should get a reply of less than 10 Milliseconds  if your network is operating correctly (I get about 47Msec over a 56K link through a router).

If the reply is slow, type

TRACERT <IP address of the printer>

you should only have one entry.

If you have a newly wired installation, it may be several things:

Incorrect wiring:
this is more common than you might think, and is due to lack of training for installers.
common errors include:
Wires connected in pairs 12,34,56,78 , when they should be 12,36,45,78. this causes real problems on 100 baseT, whereas you could get away with it on a 10Mb network.
Wires too long -maximum  for 100 mb is 100Metres between any 2 nodes on the network. All it takes is one overlong cable to cause timeouts, false collisions etc,  and slow the network down.
Too many hubs - 100 Mb network only supports 2 hubs, less than 10 metres apart. see above problem.
Too many switches - less of a problem than hubs, but cascade too many "Pocket switches" - a common way of adding ports, and you `ll get problems due to backplane overflows (small cheap switches have small cheap address memories).
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Author Comment

by:kriesdoggy
ID: 13971365
when i ping the printer from a workstation, i get avg <1ms
minimum, maximum and average are all 0ms

would changing the settings in printer properties to make it "print directly to the printer" help?  

this is a brand new wired office, and most other network issues seem to all be standard m$ issues with XP networking, would I notice any degradation of quality on other things, if these cables are mis-wired?

the installation is pretty simple, my data line comes in to its "Edgelink VTU10s" modem.
that goes into my vpn/firewall (Netgear FVX538)
from there, it goes into the punchdown block...wired into each room.  there is no cable longer than even 100ft, let alone 100 meters.... I'm really confused here....

I have a block of 4 or 5 IPs just goin unused, would it help if i assigned an actual static IP to one of these comps?  I dont know how or why this would help, but I'm thinking outside the box here...

thanks again
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Author Comment

by:kriesdoggy
ID: 13971381
I'm sorry, I did not include from the FVX538 vpn/firewall, it goes into a Dell unmanaged 24 port switch.  From there it goes in the punch-down into each room.
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Expert Comment

by:nemocir
ID: 14090662
if you make direct print please be aware that on some printers if it takes to long for the nex bit of info to arrive at the printer it will reset the print job.
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Author Comment

by:kriesdoggy
ID: 14091616
I discovered the resolution- I had to dump the NVRAM.  thanks a lot for the help
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by:hdhondt
ID: 14367797
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ/Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
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