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Quickbooks Installtion Problem

Posted on 2005-05-06
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Last Modified: 2008-02-01

When I try and install quickbooks 2002 and Quickbooks 2004 I get the error message:

Quickbooks setup has detected that an installation/deinstallation of an application may not be complete.  please restart your computer and then re-install  quickbooks. you must restart your computer..."


The reason I have tried to re-install was that my installation of QB2002 stopped working.  I suspect a clash with maximizer CRM.   anyway i tried re-installing 2002 but got the above error.  I tried uninstalling then re-installing 2002 but got the above error.  I tried upgrading to QB 2004 but got the same error.

I have also unistalled maximizer, as well as the associated pervasive sql software, but that made no difference.

Implemented suggestions on the QuickBooks website (topic Q7564) but got no joy.
This solution involved updating windows via the update feature.



I'm trying to avoid calling the quickbooks helpline and paying $4.95 per minute for a tech who is going to tell me to reformat and reinstall windows.  Although I did look at their knowledgebase and can't seem to find anything useful.

Any ideas how to install quickbooks on my PC?

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Question by:delphinewbie
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Expert Comment

by:Sohel Rana
ID: 13951616
Hi:

This knowledge about incomplete install or uninstall may solve your problem :

http://support.microsoft.com/default.aspx?kbid=292539

rsdn
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Author Comment

by:delphinewbie
ID: 13963046
Problem solved by quickbooks tech support.

Installed while in safe mode worked :)
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LVL 16

Expert Comment

by:Sohel Rana
ID: 14001087
No Problem :)
Points should be refund to the asker.

rsdn
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Accepted Solution

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PAQ_Man earned 0 total points
ID: 14023827
Question Closed, 250 points refunded.
PAQ_Man
Community Support Moderator
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