Email with attachment stuck in Outlook Inbox

Posted on 2005-05-07
Last Modified: 2008-01-09
I have an email with an 18Mb attachment stuck in my oulook 2003 inbox.  The outlook account is a client for an Hotmail account.  I have tried opening Oulook in safe mode and deleting the mail in various ways - including Shift+Del.

Any other ideas?

Question by:bgcm12
    1 Comment
    LVL 74

    Accepted Solution

    First, try this method: (althought I don't think it will work with Hotmail, but it won't hurt to try).

    Hotmail accounts don't actually store any emails on your local machine... so you can safely delete the entire email account and then recreate it, which should solve the problem of your attachment.  But before doing that, please clarify that the attachment is stuck in your "INBOX"??  or your "OUTBOX"??

    Because if it's in the INBOX, you would probably also need to delete the message from Hotmail via the web.  But if it's in your OUTBOX, then it only exists in Outlook.

    You need to do the following:
    Close Outlook
    Backup any .pst file you may have (C:\documents and settings\yourname\local settings\application data\microsoft\outlook\*.*)
    Delete your Outlook user profile (Start > Right click on Outlook/Email or access Mail settings in the control panel)
    Open Outlook -- this will automatically create a new profile and step you through the add account wizard.
    Restore your .pst files (if any) to the original directory.
    Add back any other email accounts you may have had (if any).



    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
    Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now