Programs don't show up in start menu in Win 98 SE

My client was on the phone with HP about a new printer and they had her do some changes to the OS such that HP is the only program to show up in the programs listing from the start menu.  

all other programs don't show up in start menu

The OS is Win 98 SE.  

When I look in the actual programs folder on the C drive, they are all there and the computer boots fine without errors.
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danomaticAsked:
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nobusConnect With a Mentor Commented:
you can put a link in the start menu, and even create a folder there, in which you can put the links to the programs.
Or you can place links on the desktop
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dhsindyRetired considering supplemental income.Commented:
The start/programs area contains links to the programs not the actual programs.  Sounds like good old HP has installed their interface - their way of managing things.  I would call them back and complain.  It may be reversible but only they would know how to do it.
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blue_zeeConnect With a Mentor Commented:

The programs in the Start menu are nothing more than shortcuts.

I would suggest recreating those shortcuts or reinstall the programs.

Troubleshooting it from within Windows will lead to nothing.

That is unfortunate, but one of the wonders of Windows (with a little help from HP in this situation).

Zee
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blue_zeeCommented:

One thing that may work, depending on how long ago that problem appeared, is restoring your registry to a date PRIOR to the problem starting:

Boot to a command prompt, not sure how it's done with your HP, but usually tapping F8 at startup and selecting command prompt will do it.

At the C:\ prompt type:

SCANREG / RESTORE (note space between G and /)

Press enter, select a date just BEFORE the problem started and reboot when finished.

Hope it works for you.

Zee
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BurbbleCommented:
Just some theories...

If you go to Start > Run > type "C:\WINDOWS\Start Menu\Programs" and press Enter, what icons are listed in the window that opens?

What if you type "C:\WINDOWS\All Users\Start Menu\Programs"?

Do you have more than 1 user set up on the computer? (i.e., do you type a User Name when you start your computer?)
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BillDLCommented:
Sounds to me like the user is looking at the "default user" profile's start menu rather than his/her own one, as indicated by Burbble above.
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BurbbleCommented:
What was your final solution?
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danomaticAuthor Commented:
from nobus:
" you can put a link in the start menu, and even create a folder there, in which you can put the links to the programs."

and

from blue_zee:

"The programs in the Start menu are nothing more than shortcuts.

I would suggest recreating those shortcuts......"



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