HP Data Protector Error

Posted on 2005-05-08
Last Modified: 2011-11-28
Hi All,

I have a Windows 2003 Server box which HP Data Protector is not backing up.
The server is our centralised Monitoring Server and will soon be hosting our Helpdesk Management applications.

HP Data Protector Manager is unable to connect to the server to back it up.

The error it gives is:

[Critical] Cannot connect the Data Protector bootstrap service on the remote client:
IPC Cannot Connect
System error: [10061] Connection refused

This server runs our WinSysLog Application also.
We are experiencing issues with this application, as it is not receiving any Syslog events over the weekend or since. This occurs every weekend, and we then have to restart the service.
Not sure of this is related or not, but thought it may be useful.

Question by:unitedmp
    LVL 2

    Accepted Solution

    Sounds like the DPM client is not installed on the server you want to backup.

    Possibly causing DPM to connect and be unable to close the ports it is opening.
    This could then be affecting your syslog app and preventing any syslog entries from being sent to the server successfully.

    LVL 2

    Expert Comment

    it sounds like a dns error

    Expert Comment

    the best thing to do to monitor the traffic from the firewall in between to see if there is any deny, second if you are using the Hp Data Protector it is require to open the port TCP 5555 in between the source and destination. you should be able to telnet net from to and vice verse.

    keep in mind the cell manager should be able to retrieve the destination host name, if you have internal dns make sure the access list is exist.
    DNS port:

    check and let me know..

    good luck

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