Unable to open attachments in Outlook 2003. This is an intermit problem.

Posted on 2005-05-10
Last Modified: 2012-05-05
Current system Info:
Win XP SP2
Office 2003 SP1
Adobe Professional 6 with 6.03 updates

I compose an email and attach multiple Adobe PDF Files to the message.  Before I send the message, I try to open (any) one of the PDF files, which I get the following error message:

"This Object was created in Outlook.  This application is not available to open this object."

I have verified Adobe Professional 6 (with current updates) is installed on the local system. Next step in troubleshooting was to start Adobe itself and then navigate to the folder locations of the file and open the PDF itself. It does open the PDF successfully.

Some text in the composed email message has been copied from another message.  I compose a fresh email, type the text, and add the attachments. It seems to work some of the time; however, throughout the days of use - sometimes the attachments open, sometimes I just get the above error message.  No other applications are open except for Outlook 2003.

There is nothing in the event viewer providing further information for Outlook or Adobe errors.  Please assist me if you can.
Question by:phonemate
    LVL 33

    Expert Comment

    If you use Microsoft Word as your e-mail editor, you may receive the following error message:
        "This object was created in Outlook. This application is not available to open this object. Make sure the application is properly installed and that it has not been deleted, moved, or renamed"
    This issue was resolved in  Description of the Outlook 2003 hotfix package: December 17, 2003
    Update ur outlook with the latest hotfixes & patches

    Author Comment

    So far so good - Considering the problem is intermittent, I will monitor for 24 hours and award your points if the problem does not surface.  Your expedient assistance is very appreciated.

    Author Comment

    I do have one question on about your answer; isn't it true that the Outlook 2003 hotfix package included in the SP1 for Office 2003? The SP1 was installed in conjunction with the Office installation, plus all online updates from Microsoft's Office Update website.
    LVL 33

    Accepted Solution

    There was an later hotfix which was introduced after sp1 was rolled out..

    Author Comment

    Thank you for your assistance.

    Author Comment

    I gave a grade of an 'A' because the problem was an hotfix/update; however, I did receive some more [different] errors the next day. My next action was to remove the software (Office) totally and reinstall from scratch with all updates immediately after.  No problems since.

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