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The installer app is having problems, how can I re-install the installer?

Hi! My parent's have an iMac running 10.2. They were having some issues and I downloaded some updates off the apple website for them. When I went to install them, the Installer opens and I get an error message stating "Can't Find Plugin." The strange thing is, the menu items at the top are in a different language, like German or something. Even though I can't read the menu items, I have selected everything I can to try to find a Preferences section where I could change the language, but there isn't one. I know my parents wouldn't have changed any preferences, and I am confused why this is the only program that shows up in another language anyway. I am wondering if the Installer has bigger problems besides being in a different language since it wouldn't open the updates. SO, is there some way I can reinstall it, or some way to fix it?
Thanks so much!!!!
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plundquist
Asked:
plundquist
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1 Solution
 
sgstuartCommented:
Hi plundquist,
      Try running Repair Permissions from the Disk Utility and see if that fixes the problem.   This has fixed some problems of this type.

Thanks,
Steven Stuart
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sgstuartCommented:
Hi Plundquist,
    Also try this     go the Finder > Preferences > Advanced and try checking or unchecking the item related to showing file extensions.
     This has also fixed it in some cases.


Thanks,
Steven Stuart
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plundquistAuthor Commented:
Thanks for the suggestions! I will have my folks try it as soon as I can, and report back on how it worked.
Thanks!!
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plundquistAuthor Commented:
Steven-sorry about the delay! I just got a chance to get over here and try these things. I tried checking and unchecking the file extensions box, and it didn't seem to work. I will now try the Repair Permissions, and will let you know! Thanks so much!
plundquist
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plundquistAuthor Commented:
I ran the Repair Permissions, and no luck. It is still in German, or some other language. The app is even called Installering.app instead of Installer.app. This is so strange! I wouldn't care what language it was in as long as it worked! Any other suggestions?
Thanks so much for your help!!!
plundquist
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sgstuartCommented:
Hi Plundquist,
     If you ran the install program of a different application, is it in this other language as well?     Is it possible that somehow this one program is incorrect?

Thanks,
Steven Stuart
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plundquistAuthor Commented:
I am not sure. What I have been trying to do is just install OS updates that I downloaded off of the apple website. Before, I downloaded them onto my Dell at home because I have a much faster internet connection. I burned them to a disk and tried to install them. When I tried to install them on their imac, I got a "Can't Find Plugin" Error. So today, I was thinking that maybe it wasn't working because I had downloaded them first on a different computer, so I downloaded a small update file onto their computer and when the installer opened them, same error. Each time the Installer came up in the wierd language. I don't know much about macs, so I am kind of stumped at this point. What do you think? Thanks SO much for your help!!
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sgstuartCommented:
Hi Plundquist,
       I have two new things for you to try,  hopefully you are still over at the house.    First,  have you tried to see if the Software Update on there machine works, and just try to run the updates from there?

     Second, if you don't want to do that ( I do not know why you would not want to) or you can't do that then try this.    Go to the Applications Directory and then the Utilities directory.   Under here open and run the Installer.app, and assuming that it opens try running the updates from there.    However, I believe this is where you were seeing the installering.app instead, so that may not be an option then.

     Third,   Do you/they have a program called Tech Tool Pro  or DiskWarrior.   You can run these programs over your computer to detect and fix many many problems.   It sounds like things might be happening and this should be done.

     Fourth, try reinstalling the installer.app.  You would need a program called pacifist and the original CD's.     Download Pacifist from here.

http://www.macupdate.com/info.php/id/6812

Follow those instructions.    Read the documentation, so you feel safer and better about using this application, but I will try to tell you exactly what to do.      Remove the installering.app file which is not correct.    Now open the Pacifist Application with your OSX system CD in the CD/DVD player and click on "Open Mac OSX Install packages".   This may take a while wait until it is up.   Now drill down the following path.
Contents of OSInstall.mpkg  -> Contents of BaseSystem.pkg -> Applications -> Utilities      
From here select Installer.app   and click on Install, and it should place it in its appropriate place.


If none of these items work, I would reinstall the OS from the original CD's  and then use the Software Update from the System Profile.   It really is the best way to go.
     After this is done and in between each step you should run "Repair Permissions" , which should be run before and after every install to be safe.    I know that I do not do that, but that is not what is recommended.  I also had my internal drive with the OS get corrupted, which I had to reinstall it to bring it back.

     I hope that this set of instructions help.

Thanks,
Steven Stuart
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plundquistAuthor Commented:
Hi! I am not over there now, but next time I go, I will try these ASAP and let you know. I really appreciate all of your help and good ideas!!!
plundquist
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plundquistAuthor Commented:
Okay, I am over here for a few minutes. I am downloading Pacifist right now. These sound like great suggestions! I have tried running the auotmatic updates on their machine before, but their internet connection is so INCREDIBLY slow, that it would take 8 hours to download some of them (which is why I downloaded them at my house). They don't have the DiskWarrior or Tech Tool Pro, but hopefully I can get the Pacifist program to work. I am not sure I will be able to finish trying it today, but should this weekend if not. Sorry for the long delays in between, and thanks so much for your help!!!
plundquist
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plundquistAuthor Commented:
I got it to work exactly as you said it would!! You are amazing!!
I downloaded the Pacifist and followed the instructions you gave, and the installer now works perfectly! The updates I downloaded are also seeming to work as well! Thanks SOO MUCH for all of your help! You really know your stuff!!!
plundquist
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sgstuartCommented:
Hi Plundquist,
    You are very welcome, and I was happy to help.  I am glad that we got it working and all is well now. :)

Thanks,
Steven Stuart
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