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Receipient Name not pulling correctly from Exchange Server 2003

Posted on 2005-05-10
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Last Modified: 2006-11-18
I have Exchange Server 2003.  One of my users had a last name change several months ago.  I noticed that in Outlook 2003 when you type in part of the name her name appears but is still showing the old name; i.e.  The user's name is Mary Smith (her last name use to be Jones).  When I type in "Mary" in Outlook 2003 all the names that start with Mary appear and her name shows:  Mary Smith <jones>   --  Where is it pulling the name in brackets from??  I have checked the user settings on my Exchange Server and the one place I did still see it was in the E-Mail Addresses.  The "X400" string showed the old name and I edited it to correct it -- but the name still appears as explained.  Any help would be appreciated.  Thanks!
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Question by:mmj1
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ATIG earned 500 total points
ID: 13968926
If you are typing in the name and it auto fills that is because is stored in your Outlook cache that autofill does not come from the directory if comes from the local Outlook cache file.

If you click the to button and look at the gal is it displayed properly?  To change this

To accomplish this change, you'd open the "Active Directory Users and Computers", find the user who wants their "From" name changed, and select Properties. Then, change their Name (in General tab) to whatever they want the "From" to be.
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by:mmj1
ID: 13969012
Thanks for the quick response.  I thought it might be store in my Outlook so I hit the delete key on the autofill and selected the name again from the "to" list (her name is displayed correctly there).  I also checked the General tab on Exchange and her name is displayed there correctly as well.  It is only the name in parenthesis that is incorrect.  I don't know where it is pulling that name from.  
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by:ATIG
ID: 13969062
what is listed under that alias?
has the user login account been changed to match the new name?
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Author Comment

by:mmj1
ID: 13969330
The "Alias" field under the "Exchange General" tab on the Exchange Server shows the correct name -- the one I want to display.  The user does log in with her "new" name as well.  Another place I still see the wrong last name is under the Mailbox listing on Veritas Backup Exec -- the mailbox it is backing up shows:  Mary Smith [jones] .....
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Author Comment

by:mmj1
ID: 14069418
ATIG, I have come to the conclusion that the name in brackets <name> is hard coded when the user is created.  I had a tech come in the office and we worked with this for sometime until finally we just created a new user and used exmerge to copy the user's folders into the newly created user.   Thanks for all of your input!
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Expert Comment

by:ATIG
ID: 14069429
cool thx
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