Microsoft Visual C++ Runtime Library explorer.exe error.

Posted on 2005-05-10
Last Modified: 2008-01-09
Hello everyone,

I've posted this question on another forum to no avail, no one even responded. I hope that the experts out there can help me out.  When I right click a file, or go to File on My Computer this error appears:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program G:\Windows\explorer.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I don't know if you experts like HijackThis logs or not, but I'm going to post mine regardless, maybe it'll help:

Logfile of HijackThis v1.99.1
Scan saved at 1:56:54 PM, on 5/10/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Apache Group\Apache2\bin\Apache.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Apache Group\Apache2\bin\Apache.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\Messenger\msmsgs.exe
G:\Program Files\Winamp\winamp.exe
G:\Program Files\Mozilla Firefox\firefox.exe
G:\Program Files\Mozilla Thunderbird\thunderbird.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System32\blank.htm
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - G:\PROGRA~1\FlashFXP\IEFlash.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - G:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0522.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0522.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - G:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra 'Tools' menuitem: - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - G:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Pool 2 -
O16 - DPF: Yahoo! Word Racer -
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) -
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) -
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
O16 - DPF: {68BCE50A-DC9B-4519-A118-6FDA19DB450D} (Info Class) -
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2002\AcDcToday.ocx
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) -
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} -
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) -
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\AutoCAD 2002\InstBanr.ocx
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) -
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\AutoCAD 2002\InstFred.ocx
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) -
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2002\AcPreview.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{2913E6B9-FCC9-4C04-8D9C-5C466C2BD583}: NameServer =
O23 - Service: Apache2 - Unknown owner - C:\Program Files\Apache Group\Apache2\bin\Apache.exe" -k runservice (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GMT-Service - Unknown owner - C:\Program Files\Gigabyte\Gigabyte Management Tools\GMTService.exe (file missing)
O23 - Service: Hardware Clock Driver (hwclock) - Unknown owner - G:\WINDOWS\System32\hwclock.exe (file missing)
O23 - Service: MySql - Unknown owner - C:/mysql/bin/mysqld-nt.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - G:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - G:\WINDOWS\system32\pctspk.exe
O23 - Service: ScriptBlocking Service (SBService) - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

Any help would be appreciated. Thanks :)


Question by:NeedlessKane
    LVL 59

    Expert Comment

    What E-E would like you to do in the future:  You should first post the log at this site:

    and it will be automatically analyzed for you, telling you which entries (called "Nasty") should be fixed.  If you have any questions about what it is asking you to fix that you would like the E-E experts to comment on, then do this:  scroll down where you will see a Save Analysis button, hit it and it will save your Log Analysis (for a period of three days), then copy the link of that page and paste it here, and experts can check it for you.  (Please DON'T post the entire log itself in your question.)

    In case you would like to learn more yourself how to use HijackThis, here are a couple of urls:
    HijackThis Quick Start
    HijackThis log tutorial
    I went ahead and copied your logfile to the analysis site above, and it said these should be fixed:

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System32\blank.htm  
    Nasty   This entry should be fixed by HijackThis!   This entry should be fixed by HijackThis!

     R3 - Default URLSearchHook is missing  
    Nasty   Should be fixed if you do not know the application or if no application is mentioned.   This entry should be fixed.

    And there are a few other "possibly nasties" and "unknowns".  Here is the url where the analysis will be saved for up to 3 days:

    Author Comment

    oh wow ok i'm so sorry.  I'll follow proper procedure next time. Thank you for your response, I'll check those logs.  



    Author Comment

    Ok well, I did what the HiJackThis site told me were "dirty" entries and still  the problem persists, any ideas on what could be causing it?  I've done virus scans, spyware scans w/ multiple programs and I thought at first i did detect some spyware but all was removed.  Please help i'm clueless over here.


    LVL 59

    Expert Comment

    Does the problem occur in Safe mode?  If not, it might be one of the drivers not started up during safe mode, or it might be a startup program, which again are not run in safe mode.  After testing in safe mode, you should be able to track it down using the Microsoft Configuration tool:  In Windows 98/ME/XP, you can choose which programs are run at startup by using the Microsoft Configuration utility:  click on the Start button, choose Run, type in MSCONFIG (doesn't need to be all capitals), click OK.  Choose the Startup tab, deselect programs to run at startup by removing the check mark.  In Windows 9x/ME, you may need to disable just about everything except Explorer, ScanRegistry and SysTray.  In Windows XP, just click on the button for Disable All. Reboot and see if the problem goes away.  Then re-enable the startup programs one at a time, reboot, and when the problem occurs again, there is your culprit.

    Author Comment

    Already tried that, and yes the problem does occur in safe mode.  

    That's why i'm pulling my hair out overhere.
    LVL 59

    Expert Comment

    Then try this go to Start-> Run and type CMD and hit the Enter key. Then, in the CMD window that opens up, type these commands:

    sfc /purgecache
    sfc /scannow

    that will check for corrupted or missing system files. Have your XP installation CD handy to provide backups to restore from.

    Author Comment


    No luck LeeTutor.....everything went well, no error msgs, etc. during the sfc /scannow but when i rebooted, same thing happened.   What scares me is that it occurs in safe mode also, which makes me think it's more serious than i had previousy thought.  

    Any more ideas?  
    LVL 59

    Expert Comment

    I wonder if it can be some sort of BHO (Browser Helper Object) that is causing the problem?  You might try this program:

    Author Comment

    Nope, I tried that program,, disabled everything, still no go.

    This is getting really old.

    LVL 59

    Accepted Solution

    Yeah, I hear you.  I'm getting a bit desperate in trying to think of something else to try, also.  How about this:  Take a look at this site, provided by one of the top E-E experts, sramesh2k:

    Right-click is slow or weird behavior caused by context menu handlers

    Author Comment

    YES FIXED!!!!!!

    I d/l that Program on that link u sent me, and I disabled all of the non-MS context menu handlers.....then I also noticed that I had two MS VIsual Studio Shell folders enabled......and I uninstalled MS visual studio whent his first happened thinking it would fix it.  So all is well.

    Thank you so much LeeTutor! That program is awesome!


    LVL 59

    Expert Comment

    Great! Glad to hear it.  Another win for sramesh2k.  I've seen that program fix a number of Windows problems...  Thanks for the points and the grade.

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