My problem is similar to another post regarding the error message given here;
Event Type: Error
Event Source: Symantec AntiVirus
Event Category: None
Event ID: 5
Time: 9:32:57 PM
Virus Found!Virus name: W32.Sober.I@mm!enc in File: D:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_e1470e4a01c4e9a30000c276.EML by: Realtime Protection scan. Action: Clean failed : Quarantine failed : Access denied
I have run Symantec scans and the virus removal tool from Symantec for W32.Sober and others I have gotten the same message for. When I try to scan the NTFS files directly they are not present in the Queue folder. What can I do about cleaning this up?