Basic Exchange 2003/Outlook Express - creating public/global address books.

Posted on 2005-05-11
Last Modified: 2009-07-29
I'm using Exchange Server 2003 and can't seem to find a basic tutorial on (a) adding email addresses to the Global Address Book and (b) setting up a public address book for external addresses. Sounds simple enough, but the server has Outlook Express installed and I'm not sure quite where to start.

I can create public folders and see the Default Global Address List in Exchange System Manager but I cannot actually add email addresses in there.

I had thought that if you create a public folder there, it should show up on Outlook on the server and then you can use Outlook to add in addresses to that public address book. I don't know how to manipulate the Global Address list at all. Is it restricted to actual users or can you put any address in there that you like?

Any advice would be greatly appreciated.
Question by:F-13
    LVL 4

    Expert Comment

    For the GAL:

    This is populated automatically, so you just need to add accounts into your Active Directory and these will appear in the GAL. You can add both internal users (normal user accounts) or create contacts for external users in the AD and these will also appear in the GAL.

    For you public address book - this is a normal way of doing it. You just need to use Outlook (being the exchange email client) not outlook express. So do it from a workstation, or use OWA on the server (bit of a hassle).


    Author Comment

    Thank you. I logged into my own Outlook 2003 and can see the Global Contacts in my Address book drop down list. I can aslo see the "Customers" folder I created under "Public Folders" in ESM. However, from Outlook, I cannot add in an address or add the "Customers" as an option under "Contacts".
    LVL 4

    Accepted Solution

    Ah I see.

    If you have created the folder using ESM, delete it. Now using Outlook, create a new folder under Public folders called Contacts, and when it asks you what type of folder you want it to be, choose Contact Items.

    Now you will be able to add contacts to it.

    Then, right click on folder, choose Add to Favorites, go into Favorites in Outlook and choose Add to other contacts. (Optional)

    To add it as an address book in Outlook, just go to the folder properties and select Outlook Address Book and tick the box.

    PS Get an Exchange book and an Outlook book!

    If you do not know how to do this very basic stuff, you should not really be installing Exchange Server!



    Author Comment

    Cheers... yes, I had the address books almost set up, just on the last step.

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