Can't connect to net/network after anti-virus was run

Posted on 2005-05-11
Last Modified: 2010-03-18
Ok, so we ran ad-aware and norton AV yesterday and immediately following scans the computer can't see any computers on the network or connect to the net.  I went into the device mangler to see if somehow the drivers for the network card were messed up but they're fine so I'm pretty much at a loss as to where to look.  Any help given is going to be greatly appreciated.  Thanx in advance.

Question by:bower515
    LVL 49

    Assisted Solution

    Hi bower515,

    If you had removed any bad files following the scan , then try winsockfix to see if you can get back online

    LVL 27

    Accepted Solution

    Some more info on resetting your TCP/IP stack:

    How to reset Internet Protocol (TCP/IP) in Windows XP;EN-US;Q299357&

    In Microsoft Windows XP, the TCP/IP stack is considered a core component of the operating system, and you cannot remove TCP/IP. Therefore, when you view the list of components for a network interface, you may notice that the Uninstall button is disabled when Internet Protocol (TCP/IP) is selected. In extreme cases, the best solution for this issue may be to reinstall the Internet Protocol stack. But with the NetShell utility, you can reset the TCP/IP stack to restore it to its state that existed when the operating system was installed. This article describes how to use the NetShell utility for this purpose.

    How to determine and recover from Winsock2 corruption
    When you try to release and renew the IP address using the Ipconfig program, you may receive the following error message:
    An error occurred while renewing interface 'Internet': An operation was attempted on something that is not a socket.
    When you start Internet Explorer, you may receive the following error message:
    The page cannot be displayed
    When you use your computer, you may receive the following error message:
    Initialization function INITHELPERDLL in IPMONTR.DLL failed to start with error code 10107
    Additionally, you may have no IP address or no Automatic Private IP Addressing (APIPA) address, and you may be receiving IP packets but not sending them.

    When you use the ipconfig /renew command, you may receive the following error message:
    An error occurred while renewing interface local area connection: an operation was attempted on something that is not a socket. Unable to contact driver Error code 2.
    In the Device Manager, when you click Show Hidden Devices, the TCP/IP Protocol Driver is listed as disabled under Non-Plug and Play drivers, and you receive error code 24.

    When you create a dial-up connection, you may receive the following error message:
    Error 720: No PPP Control Protocols Configured

    Author Comment

    I have tried all of the fixes suggested and none have worked.  I have also switched the network cable to see if that made a difference but it did not.  Any other thoughts?

    Author Comment

    It turned out to be an issue with Norton Anti-virus.  Once the program was uninstalled I was able to reconnect but I would like to thank both of you for your help.

    Featured Post

    Find Ransomware Secrets With All-Source Analysis

    Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

    Join & Write a Comment

    This is the first one of a series of articles I’ll be writing to address technical issues that are always referred to as network problems. The network boundaries have changed, therefore having an understanding of how each piece in the network  puzzl…
    Trying to figure out group policy inheritance and which settings apply where can be a chore.  Here's a very simple summary I've written which might help.  Keep in mind, this is just a high-level conceptual overview where I try to avoid getting bogge…
    It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    732 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now