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Send on behalf of

I have a user who is using Microsoft outlook 2003 through an exchange 2000 server. He has been granted permission to send on behalf of a sales email address. He has two accounts setup in Microsoft outlook (his own account and sales)
Another user has the same setup and also access's the sales email address.

When he receives a mail for sales if he replies to it, the mail goes into his own sent items as oppose to the sales sent items so when the other user logs in he can't tell if the mail has been replied to or not.

Is it possible for both users to be able to reply to sales mail's with the reply going to the sales sent items as oppose to their own?
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Sid_F
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Sid_F
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1 Solution
 
flyguybobCommented:
They would have to create an additional profile in Outlook, for sales, and log into this profile when sending e-mail for sales in order for the sales items to go to the sales sent items folder.

Bob
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Sid_FAuthor Commented:
If he logs in as sales then this would mean that the mail would be sent then from sales as oppose to the user who sent the mail.
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Sid_FAuthor Commented:
Thanks for the link but I'm trying to do this with out having to pay for third party products : )
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flyguybobCommented:
You would give him/her access to the Sales mailbox (which they should already have).  They would create an additional Outlook profile to access the mailbox (two users can access the same mailbox at the same time).  When they open Outlook they would select Sales.  All e-mail would route to the Sent Items in the Sales mailbox and it would come from Sales.

Ivasoft's product is good...and several people on EE use it...I just keep forgetting to mention it in some cases.

Bob
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Sid_FAuthor Commented:
Thats basically what flyguybob posted but the problem being the mail will come from sales as oppose to the user then. It may be impossible to do what my user requires (with out third party) but I thought I would throw it out there anyway to see if any one has had a similar issue
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flyguybobCommented:
I think even a form would drop the message into the sent items of the user and not in the Sales mailbox.
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SembeeCommented:
This can be done.
It is done with rules.

Take a look on my web site here: http://www.amset.info/outlook/sendassentitems.asp
I have typed up the process that needs to be followed.

Simon.
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Sid_FAuthor Commented:


In Outlook, disable automatically saving a copy of messages in sent items folder.
In most copies of Outlook this is in Tools, Options, Preferences. Click on the "Email Options" tab and then deselect "Save Copies of Messages in Sent Items". (This part is fine)

I'm totally lost with the below rules ! I'm not familiar with rules at all can you be more specific of below?

Create a rule that is triggered when messages as they are sent. It should use the "selected properties of documents" and "author contains" to identify the other mailbox. The action should be to copy the message to the other mailbox's Sent Items folder. You should also put in the rule to stop processing more rules.

Create another rule also triggered when messages are send to put a copy of all other messages in to the user's own Sent Items folder.
If you are using multiple accounts to "Send As" then this rule needs to be the last one.
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SembeeCommented:
Oh dear.
That page is totally wrong and I have removed it from my web site. Reading it again it looks like it might have been a mixture of notes and a task I did for a client which I shouldn't have uploaded.

The closest I can get at the moment is to create a rule but don't turn it on.
It is possible to use the "From" rule that is used for moving incoming messages to also move messages that you have sent with another sender in the From line.
You can then click on the "Sent items" folder and choose rules, then run the rule against that folder.

What I haven't seen a process for is to run the rule automatically against the sent items folder, so you have to run it by hand.
If you leave the rule turned on, then it only works on new incoming email which doesn't achieve the desired result.

The rules to act on when the message is sent do not have an option to react on the from field, so that means that isn't an option.

Sorry I cannot provide better news for you.

Simon.
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flyguybobCommented:
Well, Ivasoft's solution is $100 (2 licenses @ $50)...not too bad in light of what you want to accomplish.
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Sid_FAuthor Commented:
One of those Microsoft things I guess. Thanks for your effort
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flyguybobCommented:
yeah
Frankly I am not aware of any client or server which allows for your functionality.

However, I do like the way you think.  It would be nice to have the ability to stick a copy of a message sent on behalf of someone into both mailboxes.

In the same light, I wish that solar energy and solar power was the same way.  It is no issue to go a purchase a car that has been built and distributed, why can't it just run on Solar power?  Better yet, natural gas...why can't our cars run on Natural Gas.  There are hundreds of busses out there that run on natural gas.  Come to think of it, hydrogen...why can't we build hydrogen generators in our homes, which can fuel our cars, safely compressing the hydrogen and, using hydrides, safely store it.  If the car can't run on hydrogen, then why can't it switch over to unleaded.
http://www.unitednuclear.com/h2.htm
Supply and demand.
Need.

So, until a lot of folks need this feature or request it from Microsoft, it won't exist.
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