"Access to .tif denied" Error Message for TIF Viewer in Windows 2000/XP
Posted on 2005-05-11
Hello everyone. I have a program that is giving me fits on my LAN. The name of this program is "eFax Messenger Plus". You'll commonly see the free version (which I'm using) referenced as an adware-type program b/c it serves up ads as you're viewing and saving eFax documents. So, I'm aware of that fact if anyone has experienced it in the past. My problem with the software is hopefully a little more simple and could possibly be related to a Windows OS config.
When this program is installed on a domain user's account who is a member of the "Users" group on the local machine and a regular domain user as well, the user will receive an error message reading "Access denied to .tif" each time the program runs. Now, if I promote the user up to being a "Power User" on the local machine (Domain memberships stay the same), the error message will disappear.
This is a successful workaround but it puts the user (and network) at a greater risk of executing spyware/viruses. My goal is to get the user to be able to run the program as a member of the 'Users' group (aka 'Restricted Users) without this error message.
As a note, the user can successfully run the program even after receiving the error message but it is a major annoyance as it comes up with each .tif file that is opened.
From my research, I am suspecting that this error is caused by the 'Restricted User' account not having some rights to something in Windows that has to do with .tif file access rights. It could be in the Registry, in Group Policy, could be anywhere.
Lastly, this may not even be something that can be fixed b/c of the way the eFax program calls the .tif access. I just wanted to take a stab at it with you guys. I will assign the maximum points value to this question and the points will be awarded for a successful fix as outlined above.