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Next button is grayed out for creating a mailbox

Posted on 2005-05-11
Medium Priority
Last Modified: 2012-08-13
Next button is grayed out for creating a mailbox when adding a user in active directory.  It is also grayed out when trying to create the mailbox through exchange tasks after the user account is created.
Here is my setup:
I'm running a 2000 exchange server in a 2003 active directory domain.  I have two XP SP2 workstations running exchange 2003 management that this happens on.  I have one w2k SP4 workstation running exchange 2000 management that works fine.  When I install the exchange 2003 management tools it tells me some functions may not be available because I have not run setup with the /forestprep.  Could this be my problem?  If so, can I run the exchange server 2003 forestprep on an exchange 2000 server?
Question by:burchj
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LVL 24

Expert Comment

ID: 13981173
Does the account that you are using to create the users' accounts with have rights to access Exchange?

**Install the Exchange 2000 admin tools and not the Exchange 2003 admin tools.**

Yes, you can run the forestprep safely with your existing environment.


Author Comment

ID: 13981346
Yes the account has rights to access exchange.
I tried installing the Exchange 2000 admin tools but they would not install on XP.
If the Exchange 2003 forestprep will not hurt my environment I will give it a try.

LVL 104

Expert Comment

ID: 13981429
What happens if you do it on the Exchange server itself? Does it work correctly there?

I have seen some funny results when using workstations that have both Exchange Tools and Outlook installed. I do it myself all the time, but on others... some very odd things.

Which version of Outlook are you using on your workstation?

Exchange MVP.

Author Comment

ID: 13984925
I ran Exchange server 2003 setup /forestprep on my 2000 exchange server and all is working fine.  I didn't even have to reinstall my admin tools.  Thanks for the input.
LVL 24

Accepted Solution

flyguybob earned 750 total points
ID: 13986109
Good deal...
If you did not run forestprep then you would likely have had to install the old tools.

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