My computer keeps turning itself off!

Posted on 2005-05-12
Last Modified: 2013-12-04

I use Windows XP Home Edition Version 2002.  My computer keeps turning itself off!  
I have high speed and am always connected to the Internet.  I am worried that this is some hackers joke.

What can I do to find out what the problem is, and how can I stop this?

Question by:hankknight
    LVL 29

    Accepted Solution

    Start here:

    First of all, download NOW this Winsock fix (FREE):
    If you lose internet access after the cleanup, run this tool.

    After that, download the fully functional trial version of Spy Sweeper:
    Install, UPDATE and run.
    You may need to reboot and run again to clean all the nasties that cannot be deleted at once ('in use').

    Download Ad-Aware (FREE) from here:
    Install, UPDATE and run.
    You may need to reboot and run again to clean all the nasties that cannot be deleted at once ('in use').

    Also excellent is SpyBot Search & Destroy (FREE) available here:
    Install, UPDATE and run.
    You may need to reboot and run again to clean all the nasties that cannot be deleted at once ('in use').
    You should also apply the 'immunize' function, since it blocks roughly 1900 known 'bad' runs/apis/apps.

    Even if Ad-Aware and SpyBot S&D are similar, they do clean different things. You should have both of them and use REGULARLY.

    You can also install 'preventive' software that will help you control these nasties:

    SpywareBlaster (FREE):
    Prevents the installation of Active-X based spyware, malware, dialers, etc
    Currently protects you against 3500+ nasties.
    Advantage: no system resources used!!!
    Just download, install and UPDATE.

    All of them extremely useful but you must keep them UPDATED.

    Suggestion: Make sure you can see all files and folders and run Ad-aware and Spybot S&D in Safe Mode.

    LVL 38

    Assisted Solution

    by:Rich Rumble
    The best thing to do is install a firewall, ZoneAlarm has a free version that will stealth your machine, and will keep any hacker's off. Zee has some good suggestions also. I'm not sure why he recommends the winsock fix, but doesn't hurt typically. Once you've installed ZA
    Make sure you turn off the following services, and set them to disable or manual
    Messenger                  (turns of the ability to send/recieve "net send" messages/spam)
    Remote Registry       (will prevent them from accessing the registry remotely)
    Secondary Logon     (will prevent them from using RemoteDesktop to your machine, i'm not sure if xp Home has this or not)
    Those services do not need to be on and will mitigate your exposure, but ZA should keep you very safe. If you do not have an AV product, i recommend McAfee. You should have one
    and also try to use IE as little as possible, try firefox instead, you should be able to keep 99% of the spy-ware and pop-ups off your pc if you do so.
    LVL 29

    Assisted Solution


    >>I'm not sure why he recommends the winsock fix<<

    Just as a precaution. With experience found out that some users may end up with winsock problems, losing internet access, because of malware/spyware cleanup scans.

    As you know some malware hijacks winsock, scanners clean it, oops... no internet, no downloads, no online scanners...

    Having that fix downloaded first will enable an immediate repair.


    LVL 1

    Assisted Solution

    do you have a good antivirus client?If so is it updated?
    goto and run there free online virus scan.
    If this is a hardware problem, your power supply might be going out.
    Unplug any USB devices pluggen in (printers, scanners, external drives) and see if this helps.

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