How to get rid of stationary bug that cause people replying to have to type shift-return for line endings.

Posted on 2005-05-12
Last Modified: 2010-04-08
Dear Experts,

I've designed a .htm stationary for a company. As I'm a webdevelopment kinda guy, I probably overlooked much things, and even took the wrong approach. I just a htm file and put it in the stationary folder along with the required images.

Well, when using that on new emails, all goes well.

However, when having received a email using this template and wanting to reply to it, people using Outlook (not OE) have to type shift-return to get a simple line ending.

From web development I destilled this would be because shift-enter insert an <br/> and enter inserts </p><p> like it would in contenteditable objects.

Which approach do I have to get rid of this difference?

Kind regards,

Question by:Roonaan
    LVL 21

    Accepted Solution

    Try going (in Outlook) to TOOLS->OPTIONS->MAIL FORMAT->STATIONERY PICKER->NEW and choosing the option to "Use this file as a template" (using your file) and creating the stationery that way and see if the same problem still occurs when the email is sent to an Outlook Express user.
    LVL 49

    Author Comment

    Hi Traval,

    Totally did not see your post when checking back on this topic *ashamed*

    I will try this as you mentioned it, but have to do this from my office pc.

    Thanx in advance,

    Kind regards


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