bwill12
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Undeletable Email in Outlook 2002
Recently my network was hit by a few viruses all of which came thru email and were stopped by symantec. However, now a few users have email messeges from the virus that they cannot open, move, or delete. One of the users with Outlook 2003 was able to drag and drop the emails or right click and send to the deleted items folder and remove them that way. However, the users on outlook 2002 cannot remove them at all. Right clicking doesn't popup a menu, and when you either hit delete or try to drag and drop the messege to the deleted items folder an error messege saying that the messege cannot be moved or deleted and that it may have either been moved or the user does not have access to it.
Any help would be greatly appreciated, thanks.
Any help would be greatly appreciated, thanks.
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I don't have any experience with Exchange, but I assume there is a way to compact the users mail store? It sounds to me like the process of Norton deleting the emails did not complete properly and left a bug in the mail storage index. If you can compact it it should re-write the index and may fix the problem.
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