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Outlook remove from server when deleted from deleted items not working

The Outlook check box "remove from server when deleted from deleted items" is not working for mobile user.  This is a POP account.  Leave messages on the server for 30 days is set.  Why does the additional setting not delete on the server?  The duplicate downloads are annoying.
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BethRCA
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BethRCA
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2 Solutions
 
will_scarlet7Commented:
I'm not sure why it is not working. What steps have you taken already to troubleshoot the problem?
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BethRCAAuthor Commented:
We tried emptying the deleted items folder manually before taking mail on the other machine.  We tried emptying it and closing Outlook before taking mail on the other machine.  We spoke with the ISP to learn if there was anything on their end.

Both machines are using SpamBayes to filter emails - could that affect identifying the deletions?
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will_scarlet7Commented:
I don't think a third party spam filter would affect the deletion on the server since they run client-side. Sometimes however Outlook gets stuck, so I would recomend turning off the option "remove from server when deleted from deleted items", then close Outlook, restart Outlook and try turning it back on. Sounds dumb I know, but sometimes it works.

Sam
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travalCommented:
Just to make sure I understand, you have two machines configured with the same POP/SMTP account information, accessing the same mailbox.  Both machines are configured to leave a copy of messages on the server, but do delete the item from the server when it is deleted from the deleted items folder.

So, you open Outlook on Machine A and download an email message.  You delete it, then you delete the item from the deleted items folder as well.  You then open Outlook on Machine B and the same message is downloaded to it.  Correct?

Additionally, the duplication you are referring to is that both machines get a copy of the message?  You aren't seeing duplicates of the email on Machine A for example?
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BethRCAAuthor Commented:
You are correct in your understanding.
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travalCommented:
Then will_scarlet7's suggestion would be my first step, uncheck the box to leave a copy, then click SEND/RECEIVE to force a purge of the mailbox.  Then check it back again.

Does the problem occur both ways?  I mean that as compared to my previous description, if you open Machine B first, download the message, delete it and empty deleted items, then open Machine A and check for messages, do you still get the message anyway?  Or is it only if A is the first one.  If the duplication doesn't happen in both situations then it could be a corrupted profile on machine A.

What version of Outlook is involved on each machine?
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BethRCAAuthor Commented:
Tried uncheck - purge - close - open - recheck.  No luck.

Yes the duplication occurs in both directions.  In addition, my bosses wife's Outlook does the same.

Both have separate desktops at the office and they share a laptop with both of their accounts on the road.  They both have to put up with duplicate downloads at each end.  

Also, it does not seem to be a matter which ISP they are connecting to (SBC at both ends, but different accounts) - it also happens when both laptop and desktop are connecting from same office.
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travalCommented:
Specifically, you used the word "purge" which is associated with IMAP accounts, rather than POP3 accounts.  Did you actually choose an option titled "Purge Deleted Messages?"  If so this isn't a POP3 account.
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BethRCAAuthor Commented:
This is a POP3 account.  the word 'purge' was simply an abbreviated response referencing your phrase 'then click SEND/RECEIVE to force a purge of the mailbox'.
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travalCommented:
OK, had to ask just in case, any message handling instructions and rules are pretty much ignored on IMAP since the messages live on the server rather than in OE.

Can you try clicking Tools > Options > Mail Setup Tab > Send/Receive > Check the box "Perform an automatic send and receive on exiting" > Click OK

Next send yourself an email, wait for it to come back to your inbox.  Delete the item, delete from the deleted items folder, and close Outlook.

Then try access the mailbox from the other machine to see if the test email is received.
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