Email Address Autocompletion -- Strange Behavior
Posted on 2005-05-12
Hello --- I have noticed a wierd behavior in OUTLOOK 2003 with regards to auto-completion of Exchange users in my organization and am wondering if anyone could tell me why this occurs.
Some background info: 1 Exchange 2003 server (SP1) on a Windows 2003 AD Network.
user workstations: Win XP (SP2) and Windows 2000 (SP4),
all using OUTLOOK 2003
Let me state first that I understand how the auto-completion feature works in terms of the existence of the .NK2 file, deleting unwanted entries as they appear, resetting the file, etc. I have tried tinkering with these elements to resolve my issue with no success; it appears to me to be UNRELATED to the "nuts and bolts" of the feature itself in OUTLOOK.
You see, when a user begins to type in the name of an individual from the Global Address List, activating the auto-completion process, the result for some individuals is that the Display Name appears along with a bracketed alphanumeric code, i.e.,
Jane Smith <B758237B>
while for others the display name appears along with "an alias" in brackets, i.e.,
John Doe <JOHND>
I say "an alias" here because what is displayed is often NOT the correct alias for the user account, i.e.
John Doe <JOHND>
--where John Doe's correct alias is actually "JDOE".
This is causing confusion among my users, as the bracketed alias that displays might well be the correct one for some other user whom they wish to contact!! There does not appear to be any discernable pattern to what comes up for each user.
Has anyone seen this occur in their email systems? Is Active Directory doing this? My users want to use the auto-completion feature, but they don't want to deal with the confusing results!! Please advise.