?
Solved

HP 3700n

Posted on 2005-05-13
10
Medium Priority
?
266 Views
Last Modified: 2010-04-26
Hi,

I have a problem with a 3700n colour printer. When you try to print a single copy of a document, it works fine. When you try to print 2 or more copies of a document, only the first copy prints.

There is also an intermittant problem, where if tray 2's paper is out. You reload paper, but then have to reconfigure the paper handling options etc...

It is networked and have tried uninstalling and then reinstalling.

Any suggestions
0
Comment
Question by:ASADRAHMED
  • 3
  • 2
  • 2
  • +3
10 Comments
 
LVL 3

Expert Comment

by:maimon22
ID: 13994213
first of all you have uninstall the prionter driver from the comuter and restart it and reinstall its driver from this website http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?locale=en_US&pnameOID=315854&taskId=135&prodTypeId=18972&prodSeriesId=315849&lang=en&cc=us
0
 
LVL 1

Author Comment

by:ASADRAHMED
ID: 13994262
The printer is attached to a file server. But the problem only happens on one PC. How do i uninstall the driver from only one machine?

Many Thanks
0
 
LVL 3

Expert Comment

by:maimon22
ID: 13994288
if you have authurization to do it you can go to start->control panel->add or remove programs-> and search for the hp 3700n driver and remove it
then download that driver and see if it works
0
Who's Defending Your Organization from Threats?

Protecting against advanced threats requires an IT dream team – a well-oiled machine of people and solutions working together to defend your organization. Download our resource kit today to learn more about the tools you need to build you IT Dream Team!

 

Expert Comment

by:Icekool
ID: 13994322
Are a number of different operating systems involved?

You may need additional drivers for the different operating systems.

For example: If the printer was originally installed under Windows 2000, you may need to install additional drivers on that PC for the PC's running XP.
0
 
LVL 1

Author Comment

by:ASADRAHMED
ID: 13994338
I have just removed the Printer Driver for W2k from server properties, and reinstalled the driver. Still unable to print multiple copies of a document in any application. Other PCs connected to the Same printer, using the same OS etc... CAN print.

Cheers
0
 
LVL 88

Expert Comment

by:rindi
ID: 13994509
If you are connected to an active directory domain and you remove thr printer driver from your Computer, you shouldn't need to install the or download a driver, The server should have the driver ready for you in active directory and it should install itself when you connect to the shared printer via the "Add a Printer" Wizard and select network printer, then find a printer in the directory....
0
 
LVL 1

Author Comment

by:ASADRAHMED
ID: 13994583
Thanks rindi,

Thats what i did. I know the driver is the latest, and it does work on the other PCs with same image of 2k.

But still no joy.

Cheers
0
 
LVL 88

Expert Comment

by:rindi
ID: 13994604
First make sure you have enough free diskspace on all drives of that PC. Then right click the printer and select properties, then the "Advanced" tab.
Check the "print Processor", maybe you try all possibilities. Also check the other possibilities you have there, like print directly to printer etc.
0
 
LVL 14

Expert Comment

by:mysticaldan
ID: 13994776
Looks like the OS of that particular system is corrupted. I would reccomend a simple reinstall and then procedd to install drivers for the networked system and then try.

Trying to find the exact cause for this cud be likle finding a needle in a haystack. I dont think any other reason can be present to cause just printing of one page.

You can try and enter the printer settings and set them to defaults just in case someone changed the settings to Pause after print or something like that. Optionally u might wanna assign the printer a different username/IP and see if that makes any difference if this is Active Directory related.

Dan
0
 
LVL 4

Accepted Solution

by:
innovator_joel earned 1500 total points
ID: 13996916
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses
Course of the Month9 days, 7 hours left to enroll

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question